After Upgrading to Veritas Operations Manager (VOM) 4.1 or 5.0 agentless windows hosts may fault

Article:TECH153743  |  Created: 2011-02-18  |  Updated: 2012-10-17  |  Article URL
Article Type
Technical Solution


After upgrading to VOM 4.1 or 5.0 Windows Agentless hosts might be in a faulted state.


This error is located in the MH.log file (\ProgramData\Symantec\VRTSsfmh\AGENTLESS\<agentless host>\log)

RHWindowsScript.vbs returned: rc = [1]. Output: [Unable to Logon user. Chack password.
Error: 1330
Line 48: SetHandleInformation returned 1330
Failed to run as specified user
[error] XXXXXX AlDriver: Windows discovery failed with error 1


The password criteria changed in VOM 4.1 and VOM 5.0.



1)          Upgrade VOM Central Management Server (CMS) to 4.1 or 5.0
2)          cd "C:\Program Files\VERITAS\VRTSsfmh\bin"
3)          run "perl.exe ..\web\admin\cgi-bin\ -c change_passwd"
3)          Upgrade Control Host (CH) Add-on to the latest version
4)          Verify all the Windows Agentless hosts work from the upgraded CH/CMS.


Supplemental Materials


After upgrading from to 4.1 agentless windows servers faulted and adding a new server also fails.

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