Exchange Granular Restore Technology (GRT) enabled backups fail with error -586

Article:TECH153784  |  Created: 2011-02-18  |  Updated: 2013-03-06  |  Article URL http://www.symantec.com/docs/TECH153784
Article Type
Technical Solution


Issue



Exchange backups may fail with:

Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: ' n/a '

This issue has been observerd in Backup Exec 2010 R2 even after Hotfix 143746 has been applied and in Backup Exec 2010 R3,  this issue has been observed to be intermittent and at random.


Error



0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.


Solution



This issue has been resolved in Backup Exec 2010 R3 Service Pack 2
http://www.symantec.com/docs/TECH178798


Supplemental Materials

SourceETrack
Value2233938
Description

EXCH:GRT enabled backup of Exchange fails with error -586 (even after applying Hotfix 143746)


SourceETrack
Value2423175
Description

Exch GRT: Backup Jobs to a backups to a deduplication folder may fail with: Recovery FAILED - ERROR::RC = -586 - <n/a>




Article URL http://www.symantec.com/docs/TECH153784


Terms of use for this information are found in Legal Notices