Linux backups fail during verify phase with the error '0xe000fe39 - The path is too long and cannot be processed. When software encryption is enabled.

Article:TECH153844  |  Created: 2011-02-21  |  Updated: 2014-09-25  |  Article URL http://www.symantec.com/docs/TECH153844
Article Type
Technical Solution


Issue



Backups of Linux servers using the Remote Agent for Linux Servers (RALUS) fail during the verify phase if software encryption is enabled.

 


Error



V-79-57344-65081 - Unable to restore . The path may exceed the maximum path length, exceed the maximum number of subdirectories, or contain invalid characters.

 


Cause



When using software encryption with Linux platforms, the maximum filename size that can be used is 120 characters.


Solution



Temporary workaround is to disable software encryption.

Solution:

 

This issue is fixed in Backup Exec 2012 and above.

 


Supplemental Materials

SourceETrack
Value2282742
Description

Verfiy fails (0xe000fe39 - The path is too long and cannot be processed) when software encryption is enabled.

 


SourceUMI
ValueV-79-57344-65081
Description

Unable to restore . The path may exceed the maximum path length, exceed the maximum number of subdirectories, or contain invalid characters.

 


SourceError Code
Value0xe000fe39
Description

The path is too long and cannot be processed.



Article URL http://www.symantec.com/docs/TECH153844


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