Hotfix for Enterprise Vault (EV) 9.0.1. In some cases, certain types of archived item can cause Enterprise Vault's StorageOnlineOPNS process to fail while performing a Move Archive operation.

Article:TECH153979  |  Created: 2011-02-22  |  Updated: 2011-02-24  |  Article URL http://www.symantec.com/docs/TECH153979
Article Type
Technical Solution


Environment

Issue



Hotfix for Enterprise Vault (EV) 9.0.1. In some cases, certain types of archived item can cause Enterprise Vault's StorageOnlineOPNS process to fail while performing a Move Archive operation.


Error



Exception: Source item saveset ID: Not available. Error: An internal failure occurred. Internal Error: 'The remote procedure call failed. [0x800706be]'. (0x80040306). Inner error: The remote procedure call failed. (0x800706be)


Solution



To which versions of Symantec Enterprise Vault (tm) can this Hotfix be applied?

Enterprise Vault 9.0.1

What issue(s) does this hotfix resolve?

The internal processes for handling these items have been altered, such that they no longer result in a failure of the StorageOnlineOpns process during a MoveArchive operation.

Which files does this hotfix replace?

EVStgAPI.dll

How to install this hotfix:

1.  Stop all Enterprise Vault services on the server.
2.  Take a backup copy of 'EVStgAPI.dll', which may be located in the root of the Enterprise Vault installation folder (which, by default, may be found at 'C:Program Files (x86)Enterprise Vault')
3.  Copy the replacement 'EVStgAPI.dll' file packaged in this hotfix to the Enterprise Vault installation folder
4.  Re-start the Enterprise Vault services.

How to remove this hotfix:

1. Stop all Enterprise Vault services.
2. Locate the original versions of the files listed above.
3. RenameCopy the files to their original names and locations.
4. Start the Enterprise Vault services


Supplemental Materials

SourceETrack
Value2234221
Description

EV 9.0.1 Hotfix - ETrack 2234221 - SOPNs crash due to DoubleFree on MA appointment




Article URL http://www.symantec.com/docs/TECH153979


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