Unable to Uninstall SEE /GE client, Or forgot Password

Article:TECH154088  |  Created: 2011-02-23  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH154088
Article Type
Technical Solution

Issue



When uninstalling the SEE / GE, client gets Invalid password Error or login fails abruptly.


Error



Invalid Password


Environment



All clients


Cause



Possible causes:

Client in Panic mode

Policy corrupted


Solution



Browse to C:\windows\system32 folder

Run the SPEC.EXE (GuardianEdge Protector Emergency Cleanup utility)

Get the 8 Digit Alpha numeric Key (Image Finger Print) and contact Backline

With the help of Key Generator client(s) can be uninstalled




Article URL http://www.symantec.com/docs/TECH154088


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