Not able to Decrypt as Client admin password not available

Article:TECH154092  |  Created: 2011-02-23  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH154092
Article Type
Technical Solution

Issue



Not able to decrypt the drives


Error



Client Admin password required for Decrypting the drives


Environment



XP. Vista , Win 7.


Cause



Incorrect Client Admin password or a Client Admin password not available


Solution



Since retrieving a Client Admin password isn't a possibility, new Frame work and Package needs to be installed in order to decrypt the drives. Steps given below:

Create a new Frame work (where we can create new Client admin with new password) and FD (Full Disk) package from the SEE Management console.

Install the client on the said machine via Command prompt (MSIEXEC /i "[path]\Symantec Endpoint Encryption Framework client.msi" REINSTALL="ALL"REINSTALLMODE="vomus") and (MSIEXEC /i "[path]\Symantec Endpoint Encryption Full disk client.msi" REINSTALL="ALL"REINSTALLMODE="vomus")

After reboot drives can be decrypted with new Client Admin password




Article URL http://www.symantec.com/docs/TECH154092


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