Microsoft Exchange 2007 backup fails with an error "E000FED1: A failure occurred querying the Writer status".

Article:TECH154146  |  Created: 2011-02-24  |  Updated: 2013-10-21  |  Article URL http://www.symantec.com/docs/TECH154146
Article Type
Technical Solution


Issue



In a Microsoft Exchange Server 2007 cluster environment, you use backup exec to perform Volume Shadow Copy Service (VSS) Exchange backup operation. In this situation, the backup operation fails occasionally.

 


Error



Error in Job Log :

0XE000037B - Using the job settings, Backup Exec attempted to backup the passive copy of the Exchange Database. However the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed.

Additionally, the following event is generated in Application log:

Log Name: Application 
Source:  MSExchangeRepl 
Event ID: 2038 
Task Category: Exchange VSS Writer 
Level: Error 
Keywords: Classic
Description: The Microsoft Exchange VSS Writer Instance {<Instance Name>} backup failed for the storage group '<storage group>'.No log files were truncated.

Log Name: Application 
Source:  MSExchangeRepl 
Event ID: 2034 
Task Category: Exchange VSS Writer 
Level: Error 
Keywords: Classic 
Description: The Microsoft Exchange Replication Service VSS writer (instance <GUID> ) failed with error code FFFFFFFC when processing the backup completion event.

UMI Code : V-79-57344-891


Environment



Exchange 2007 in a Cluster Environment.
 


Cause



1. This Problem occurs because Exchange Server 2007 returns FALSE after it incorrectly configures the VSS Writer Error to VSS_E_WRITERERROR_ RETRYABLE during the backup operation.

2. The VSS Writer of the Microsoft Exchange Replication Service found an Error when it completed the Final Stage of the VSS backup operation. In this case, backup will fail. Although the event in the Application log states the specific reason for the Error, general causes may include the following conditions :

  • The VSS Writer received the wrong backup ID.
  • The VSS Writer encountered an Error when the program called in to the VSS Framework.
  • The VSS Writer could not communicate with the active instance of the Databases in the backup set.

     

Solution



  1. To resolve this issue Install the Rollup 1 for Exchange Server 2007 Service pack 3.
    For more details refer to this Microsoft Article : support.microsoft.com/kb/2279665

  2. If the issue still persists. Please contact Microsoft for further assistance.
     

Supplemental Materials

SourceUMI
ValueV-79-57344-891
Description

0XE000037B - Using the job settings, Backup Exec attempted to backup the passive copy of the Exchange Database. However the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to rerun the job again


SourceEvent ID
Value2038
Description

The Microsoft Exchange VSS Writer Instance {<Instance Name>} backup failed for the storage group '<storage group>'.No log files were truncated.


SourceEvent ID
Value2034
Description

The Microsoft Exchange Replication Service VSS writer (instance <GUID> ) failed with error code FFFFFFFC when processing the backup completion event.


SourceError Code
ValueE000FED1
Description

E000FED1


SourceError Code
Value0XE000037B
Description

Using the job settings, Backup Exec attempted to backup the passive copy of the Exchange Database. However the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to rerun the job again.



Article URL http://www.symantec.com/docs/TECH154146


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