Exchange 2003 GRT backup fails with error - 0xe00002f8 when an orphaned mailbox of the user deleted from Active Directory is still present in the Exchange System Manager

Article:TECH154229  |  Created: 2011-02-24  |  Updated: 2013-09-16  |  Article URL http://www.symantec.com/docs/TECH154229
Article Type
Technical Solution


Issue



GRT backup of Exchange 2003 fails with the following error even when all the required permissions are granted and the account being used for Exchange backups is configured properly.

 


Error



Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.

Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-760

Final error: 0xe00002f8 Backup \\ServerName.DomainName.com\Microsoft Exchange Mailboxes


V-79-57344-760 Unable to open the item USERNAME  ALIAS - skipped.

V-79-57344-760 Unable to open the item USERNAME 1 ALIAS - skipped.

V-79-57344-760 Unable to open the item USERNAME 2 ALIAS - skipped.

Completed status:  Failed

 


Cause



This issue is caused when an orphaned mailbox of the user is still present in the Exchange System Manager but the user has been deleted from Active Directory

 


Solution



Remove the mailbox for the user which does not have a user associated in AD from the Exchange System Manager. Run the backup.

 


Supplemental Materials

SourceError Code
Value0xe00002f8
Description

Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.

 



Article URL http://www.symantec.com/docs/TECH154229


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