Symantec Endpoint Protection client causes moving of cluster resource to fail

Article:TECH154394  |  Created: 2011-02-28  |  Updated: 2011-02-28  |  Article URL http://www.symantec.com/docs/TECH154394
Article Type
Technical Solution

Product(s)


Subject

Issue



After installing SEP client on Cluster Node the moving of resources fails


Error



System Error ClusSvc FFCLFS02 N/A 1069 Cluster resource 'Disk D:' in Resource Group 'Cluster Group' failed.  
 


Environment



Microsoft Windows Server 2003 R2, Enterprise x64 Edition Service Pack 2 (build 3790)

Symantec Endpoint Protection 11.0, RU6 MP1(11.0.6100.645) & RU6 MP2


Cause



Not a SEP issue

Event logs show errors of type ESENT

26/01/2011 20:26:34 Error DFSR FFCLFS01 N/A 2104 The event description cannot be found. 
26/01/2011 20:26:34 Information ESENT FFCLFS01 N/A 101 Dfsr (2172) The database engine stopped. 
26/01/2011 20:26:34 Information ESENT FFCLFS01 N/A 104 Dfsr (2172) \\.\D:\System Volume
26/01/2011 20:26:34 Error ESENT FFCLFS01 N/A 485 Dfsr (2172) \\.\D:\System Volume Information\DFSR\
26/01/2011 20:26:34 Error ESENT FFCLFS01 N/A 485 Dfsr (2172) \\.\D:\System
26/01/2011 20:26:34 Error ESENT FFCLFS01 N/A 485 Dfsr (2172) \\.\D:\System
26/01/2011 20:26:34 Warning ESENT FFCLFS01 N/A 705 Dfsr (2172) \\.\D:\System Volume 
26/01/2011 20:26:34 Information ESENT FFCLFS01 N/A 704 Dfsr (2172) \\.\D:\System Volume
26/01/2011 20:26:34 Error ESENT FFCLFS01 N/A 471 Dfsr (2172) \\.\D:\System Volume Information\ 
26/01/2011 20:26:34 Error ESENT FFCLFS01 N/A 492 Dfsr (2172) \\.\D:\System
26/01/2011 20:26:34 Error ESENT FFCLFS01 N/A 414 Dfsr (2172) \\.\D:\System Volume
26/01/2011 20:26:34 Error ESENT FFCLFS01 N/A 482 Dfsr (2172) \\.\D:\System Volume 
26/01/2011 20:25:55 Information MSDTC FFCLFS01 N/A 4111 The MS DTC service is stopping. 

ESENT 482
26/01/2011 20:26:34 Error ESENT FFCLFS01 N/A 482 Dfsr (2172) \\.\D:\System Volume Information\DFSR\database_66B4_8A9A_B48A_6BFD\dfsr.db: An attempt to write to the file "\\.\D:\System Volume Information\DFSR\database_66B4_8A9A_B48A_6BFD\fsr.log" at offset 4650496 (0x000000000046f600) for 512 (0x00000200) bytes failed after Dfsr0 seconds with system error 21 (0x00000015): "The device is not ready. ".  The write operation will fail with error -1022 (0xfffffc02).  If this error persists then the file may be damaged and may need to be restored from a previous backup. 

http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows+Operating+System&ProdVer=5.2&EvtID=482&EvtSrc=ESENT&LCID=1033

Userenv 1517 ( related error)
26/01/2011 20:12:39 Warning Userenv FFCLFS02 SYSTEM 1517 Windows saved user XXXXX \adminguillet registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.    This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. 

http://support.microsoft.com/kb/837115

related ESENT Errors
http://support.microsoft.com/kb/278316
 


Solution



Customer followed Microsoft recommendations




Article URL http://www.symantec.com/docs/TECH154394


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