Symantec.Workflow.Translation errors in the Log Viewer when a ServiceDesk 7.1 is pointed to SMP 7.0

Article:TECH154398  |  Created: 2011-02-28  |  Updated: 2011-02-28  |  Article URL http://www.symantec.com/docs/TECH154398
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Article Type
Technical Solution

Product(s)

Issue



The error logs on the ServiceDesk 7.1 server are reporting Symantec.Workflow.Translation errors.


Error



Symantec.Workflow.Translation errors


Environment



ServiceDesk 7.1 server authenticating to a SMP 7.0 server.


Cause



Incompatible version of the SMP plugin on the ServiceDesk server.


Solution



1) Go to the following directory - \Altiris\Workflow Designer\Shared\translation\

2) Rename the Symantec.Workflow.Translation.SmpPlugin.dll to something like Symantec.Workflow.translation.SmpPlugin.disabled
 
3) Restart the IIS



Article URL http://www.symantec.com/docs/TECH154398


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