Opening archived .PDF files with Adobe Acrobat Reader X (10.0.1) results in "Access denied" error

Article:TECH154478

Created: 2011-03-01

Updated: 2012-06-20

Article URL http://www.symantec.com/docs/TECH154478

Article Type
Technical Solution

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Problem

After upgrading to Adobe Acrobat Reader X (10.0.1+) archived .PDF files can no longer be opened while they can be opened with other software or previous versions of the software.

Error

There was an error opening this document. Access is denied.

Environment

This happens when accessing files archived by Enterprise Vault on a network share when mounted as a mapped network location with a drive letter assigned.

Cause

This is usually caused if Protected Mode is turned on within Adobe Acrobat Reader, which is the default setting. This mode uses a sandbox mechanism to interact with the file system which causes the process to not have enough permission to recall offline .PDF documents archived by Enterprise Vault.

Solution

1. Open the Adobe application, click on Edit > Preferences > General.

2. Uncheck Enable Protected Mode at startup.

3. Restart Adobe Reader for the change to take affect

As an alternative to disabling Protected Mode is to try to access the network share by using its UNC path instead of a mapped driver letter. This should prevent the error.

For more information on Protected Mode and Protected View please refer to the following article:

http://blogs.adobe.com/pdfitmatters/2011/06/protected-view-in-acrobat-x-version-10-1.html

Supplemental Materials

Source	ETrack
Value	2304248
Description	FSA: Unable to recall .pdf placeholders using Adobe acrobat reader X