The Backup process fails to backup valid directories if a directory level wildcard exclusion using double asterisks (**) is defined either in the backup job properties or the Global Excludes in Backup Exec

Article:TECH154509  |  Created: 2011-03-01  |  Updated: 2012-01-02  |  Article URL http://www.symantec.com/docs/TECH154509
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Article Type
Technical Solution


Issue



When running a backup job the backup fails to backup valid directories if a directory level wildcard exclusion using double asterisk (**) is defined in the Backup selection list or Global Excludes list in Backup Exec.

 


Environment



Backup Exec 2010 R2

Backup Exec 2010

Backup Exec for Windows 12.5

Backup Exec for windows 12.0


Cause



The backup process is looking for a subset of the string supplied in the Path exclude and excluding folders incorrectly 

EXAMPLE: 

On a server if there is a folder called VAR with two sub-folders called TEMP and KEMP. 

A backup job is defined to backup this VAR directory but with a PATH type exclude: \\*\*\**temp and File Type exclude: *.*.     (FIGURE 1) and (FIGURE 2).

(FIGURE 1)

 (FIGURE 2)

It is observed that the backup completes successfully but the entire contents of the VAR folder are excluded (FIGURE 3)

(FIGURE 3)

It should ideally exclude only the TEMP sub-folder, but it excludes the KEMP sub-folder as well.

The backup process is looking for a subset (EMP) of the string supplied in the Path exclude (TEMP) and excluding folders incorrectly.


Solution



A Hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the Hotfix needed to resolve the issue

WORKAROUND:

  1. Remove any wildcard excludes containing double asterisks (**).
  2. Manually Exclude Directories from selection list

Supplemental Materials

SourceETrack
Value2297129.
Description

The backup process does not backup valid directories, when a ** (double asterisk) Wildcard Exclusion is used in the Directory Path location




Article URL http://www.symantec.com/docs/TECH154509


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