When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.

Article:TECH154632  |  Created: 2011-03-02  |  Updated: 2012-06-19  |  Article URL http://www.symantec.com/docs/TECH154632
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Technical Solution

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Problem



When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.


Cause



This will occur if the following conditions are met:

1.  Process Vault Stores on the Storage Expiry tab is set to Scheduled Times (whether a schedule is configured or not).

2.  The shortcuts have passed their retention period.


Solution



Workaround:

In order to run Storage Expiry to run in Report Mode and not have shortcuts delete, Process Vault Stores on the Storage Expiry tab must be set to Never.

 

Note: A restart of the EV Admin Service needs to be done after making the change.

 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Supplemental Materials

SourceETrack
Value1789370


Article URL http://www.symantec.com/docs/TECH154632


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