Backups fail if Advanced Disk-Based Backup Option used when Equallogic has specified a snapshot.

Article:TECH154755  |  Created: 2011-03-03  |  Updated: 2014-01-03  |  Article URL http://www.symantec.com/docs/TECH154755
Article Type
Technical Solution


Environment

Issue



Backups fail if Advanced Disk-Based Backup Option used when Equallogic has specified a snapshot.


Error



Found in beremote.log:
[4580] 02/23/11 11:42:01 [besc]               - ==> VSS Provider properties:
[4580] 02/23/11 11:42:01 [besc]               -  Provider Name       = DELL EqualLogic VSS HW Provider
[4580] 02/23/11 11:42:01 [besc]               -  Provider ID         = {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
[4580] 02/23/11 11:42:01 [besc]               -  Provider Type       = Hardware
[4580] 02/23/11 11:42:01 [besc]               -  Provider Version    = 3.3.1.4944
[4580] 02/23/11 11:42:01 [besc]               -  Provider Version ID = {35fc25d1-28cb-4c3c-b6bb-4aef24ebd843}
[4580] 02/23/11 11:42:01 [besc]               -  Component Class ID  = {5ea28b12-3213-4bee-8cdd-b6f935260aba}
[4580] 02/23/11 11:42:01 [besc]               - -------End of Provider property dump------
[4580] 02/23/11 11:42:01 [ndmp\ndmpsrvr]      - ndmpdSnapshotImport:    Importing snapshots
[4580] 02/23/11 11:42:01 [besc]               - Starting ImportSnapshots
[4580] 02/23/11 11:42:01 [besc]               - Waiting on pAsync
[4580] 02/23/11 11:42:06                      - Error (0x80042306) from VSS -  VSS_E_PROVIDER_VETO
[4580] 02/23/11 11:42:06                      -  after calling function: IVssBackupComponents::QueryStatus
[4580] 02/23/11 11:42:06 [besc]               - Bad status 0x80042306 from VSS ImportSnapshots - pAsync->QueryStatus
[4580] 02/23/11 11:42:06 [ndmp\ndmpcomm]      - ERROR: ndmpdSnapshotImport: error importing HW snap
[4580] 02/23/11 11:42:06 [ndmp\ndmpsrvr]      - ndmpdSnapshotImport: ImportSnapshots returned = 0x80042306
[4580] 02/23/11 11:42:06 [ndmp\ndmpsrvr]      - Leaving ndmpdSnapshotImport
[4580] 02/23/11 11:42:06 [ndmp\ndmpsrvr]      - Starting ndmpdSnapshotComplete
[4580] 02/23/11 11:42:06 [ndmp\ndmpsrvr]      - Leaving ndmpdSnapshotComplete
 


Cause



When a snapshot value is specified within the management module for an Equallogic SAN, it conflicts with the Advanced Disk-Based Backup Option.


Solution



Modify the EqualLogic Snapshot percentage to 0% so that Backup Exec and Advanced Disk-Based Backup Option can create the snapshot.




Article URL http://www.symantec.com/docs/TECH154755


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