Backups fail if Advanced Disk-Based Backup Option used when Equallogic has specified a snapshot

Article:TECH154757  |  Created: 2011-03-03  |  Updated: 2012-11-20  |  Article URL http://www.symantec.com/docs/TECH154757
Article Type
Technical Solution


Issue



Backups fail if Advanced Disk-Based Backup Option used when Equallogic has specified a snapshot.


Error



From Beremote.log:

[4580] 02/23/11 11:42:01 [besc]               - ==> VSS Provider properties:
[4580] 02/23/11 11:42:01 [besc]               -     Provider Name       = DELL EqualLogic VSS HW Provider
[4580] 02/23/11 11:42:01 [besc]               -     Provider ID         = {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
[4580] 02/23/11 11:42:01 [besc]               -     Provider Type       = Hardware
[4580] 02/23/11 11:42:01 [besc]               -     Provider Version    = 3.3.1.4944
[4580] 02/23/11 11:42:01 [besc]               -     Provider Version ID = {35fc25d1-28cb-4c3c-b6bb-4aef24ebd843}
[4580] 02/23/11 11:42:01 [besc]               -     Component Class ID  = {5ea28b12-3213-4bee-8cdd-b6f935260aba}
[4580] 02/23/11 11:42:01 [besc]               - -------End of Provider property dump------
[4580] 02/23/11 11:42:01 [ndmp\ndmpsrvr]      - ndmpdSnapshotImport:    Importing snapshots
[4580] 02/23/11 11:42:01 [besc]               - Starting ImportSnapshots
[4580] 02/23/11 11:42:01 [besc]               - Waiting on pAsync
[4580] 02/23/11 11:42:06                      - Error (0x80042306) from VSS -  VSS_E_PROVIDER_VETO
[4580] 02/23/11 11:42:06                      -  after calling function: IVssBackupComponents::QueryStatus
[4580] 02/23/11 11:42:06 [besc]               - Bad status 0x80042306 from VSS ImportSnapshots - pAsync->QueryStatus
[4580] 02/23/11 11:42:06 [ndmp\ndmpcomm]      - ERROR: ndmpdSnapshotImport: error importing HW snap
[4580] 02/23/11 11:42:06 [ndmp\ndmpsrvr]      - ndmpdSnapshotImport: ImportSnapshots returned = 0x80042306
[4580] 02/23/11 11:42:06 [ndmp\ndmpsrvr]      - Leaving ndmpdSnapshotImport
[4580] 02/23/11 11:42:06 [ndmp\ndmpsrvr]      - Starting ndmpdSnapshotComplete
[4580] 02/23/11 11:42:06 [ndmp\ndmpsrvr]      - Leaving ndmpdSnapshotComplete


Environment



Dell EqualLogic SAN

 


Cause



When a snapshot value is specified within the management module for an Equallogic SAN, it conflicts with the Advanced Disk-Based Backup Option.

 


Solution



Modify the EqualLogic Snapshot percentage so that it is 0%. This will allow Backup Exec and Advanced Disk-Based Backup Option to create the snapshot.





Article URL http://www.symantec.com/docs/TECH154757


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