Symantec Endpoint Protection Manager Service is not getting started. Getting Eventlog errors 2268 and 2274 along with 4096.

Article:TECH154825  |  Created: 2011-03-04  |  Updated: 2012-08-18  |  Article URL http://www.symantec.com/docs/TECH154825
Article Type
Technical Solution


Issue



Symantec Endpoint Protection Manager Service is not getting started on Windows Server 2008 64 Bit. Getting Eventlog errors 2268 and 2274 along with 4096.


Error



- In Application Event log, found several Errors for W3SVC-WP with Event ID 2268 with Description -
"Could not load all ISAPI filters for site 'SYMANTEC WEB SERVER'.  Therefore site startup aborted."

And Event ID 2274, with Description -
"ISAPI Filter 'c:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349."

- We also get Application Errors for Semsrv with Event ID 4096 with description -
"The Java Virtual Machine has exited with a code of -1, the service is being stopped."


Cause



The issue is that the used ISAPI filters in IIS7 for SYMANTEC WEB SERVER are 32-bit while the Operating System is 64-bits. Hence, need to manually modify the filter so that it loads from the framework64 folder instead of 32.


Solution



Open the IIS 7 management console. Go to: <SERVERNAME> -> Sites -> SYMANTEC WEB SERVER. Double click on "ISAPI Filters". Then open (double click or click edit on the right) the 3rd line that says: "ASP.NET_4.0.30319.0 C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll"

Change this line into: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
 

Please refer the following Screenshot:




Article URL http://www.symantec.com/docs/TECH154825


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