Symantec Endpoint Protection Manager Service is not getting started. Getting Eventlog errors 2268 and 2274 along with 4096.
|Article:TECH154825|||||Created: 2011-03-04|||||Updated: 2012-08-18|||||Article URL http://www.symantec.com/docs/TECH154825|
Symantec Endpoint Protection Manager Service is not getting started on Windows Server 2008 64 Bit. Getting Eventlog errors 2268 and 2274 along with 4096.
- In Application Event log, found several Errors for W3SVC-WP with Event ID 2268 with Description -
"Could not load all ISAPI filters for site 'SYMANTEC WEB SERVER'. Therefore site startup aborted."
And Event ID 2274, with Description -
"ISAPI Filter 'c:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349."
- We also get Application Errors for Semsrv with Event ID 4096 with description -
"The Java Virtual Machine has exited with a code of -1, the service is being stopped."
The issue is that the used ISAPI filters in IIS7 for SYMANTEC WEB SERVER are 32-bit while the Operating System is 64-bits. Hence, need to manually modify the filter so that it loads from the framework64 folder instead of 32.
Open the IIS 7 management console. Go to: <SERVERNAME> -> Sites -> SYMANTEC WEB SERVER. Double click on "ISAPI Filters". Then open (double click or click edit on the right) the 3rd line that says: "ASP.NET_4.0.30319.0 C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll"
Change this line into: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
Please refer the following Screenshot:
Article URL http://www.symantec.com/docs/TECH154825