Unable to move mouse pointer

Article:TECH154998  |  Created: 2011-03-07  |  Updated: 2012-05-22  |  Article URL http://www.symantec.com/docs/TECH154998
Article Type
Technical Solution

Product(s)

Issue



Unable to use Mouse in a remote connection, unable to move mouse pointer

Connection is successful each time but mouse pointer does not move


Error



none


Environment



Windows XP, Win 2000

with Chinese Character encoding Big5

Firewall turned off, AntiVirus : Kaspersky


Cause



AntiVirus is Blocking PcAnwhere to function properly.


Solution



Customer should review antivirus settings.

- exclude TrustedApplication from checks “.

- add PcA to trusted applications and allow normal functioning.

Source:
http://forum.kaspersky.com/lofiversion/index.php/t57529.html

 

 




Article URL http://www.symantec.com/docs/TECH154998


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