Incremental Backup of Exchange 2003 to disk fails with error error (0xE000FED1): A failure occurred querying the Writer status. Check the Windows Event Viewer for details, with outlook users unable to connect to the their mailboxes

Article:TECH155021  |  Created: 2011-03-08  |  Updated: 2012-11-20  |  Article URL http://www.symantec.com/docs/TECH155021
Article Type
Technical Solution


Issue



Incremental backup of Exchange 2003 Information store fails with an error 0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.
Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during freeze operation (9) and Exchange writer is crashed 
And users are unable to connect to the mailboxes using outlook.

Error



 (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.
Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during freeze operation (9)

Cause



 Advanced open file option being used for the Incremental backup of exchange 


Solution



 In order to resolve the issue follow the steps below 

1) Right click on the Job and select the properties 

 

2) Click on Advance open file option on left in Job properties window

3) Disabled the advance open file option if used 

4) Restart the backup exec services 

5) Retry the backup job 

Incremental backup job should complete now.


Supplemental Materials

SourceError Code
Value0xE000FED1
Description

A failure occurred querying the Writer status




Article URL http://www.symantec.com/docs/TECH155021


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