Deployment Solution is unable to join hosts to Active Directory domains when the namespace is disjointed

Article:TECH155030  |  Created: 2011-03-08  |  Updated: 2012-08-18  |  Article URL
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Technical Solution



Domain join tasks fail when a host's DNS suffix doesn't match the name of the domain to which it is being joined.


DS 6.9 (all builds)

Windows Server 2003 Active Directory


The DAgent gathers the DNS suffix name instead of the actual domain name with its inventory. Consequently, in those situations where the DNS suffix and the domain name are disjointed, domain join tasks fail. For more information on disjointed namespaces and their implications in an Active Directory environment, please refer to Microsoft KB article 909264.

To verify the the computer inventory contains incorrect information, do the following:

  1. In the Deployment Console, right-click any client, select Properties, then Network Configuration.
  2. The Domain field displays the DNS suffix name instead of the actual domain name.



Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates

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