During a Backup Exec Vmware agent (AVVI) backup of Windows 2008 R2 Domain Controller Directory Services Internal errors are observed in the event logs on the Windows 2008 R2 Domain Controller virtual machine

Article:TECH155041  |  Created: 2011-03-08  |  Updated: 2011-09-08  |  Article URL http://www.symantec.com/docs/TECH155041
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Article Type
Technical Solution


Environment

Issue



 

When backing up a Windows 2008 R2 Domain Controller virtual machine with the Backup Exec Vmware Agent (AVVI) Internal Errors are observed in Active Directory and Directory Services Event Logs inside the virtual machine.

The Backup Exec job will complete successfully and both File and Application GRT restore selections are present in Backup Exec.

 


Error



 

DIRECTORY SERVICES EVENT LOG:

Log Name:      Directory Service
Source:        Microsoft-Windows-ActiveDirectory_DomainService
Event ID:      1168
Task Category: Internal Processing
Level:         Error
Keywords:      Classic
User:          SYSTEM


Description:
Internal error: An Active Directory Domain Services error has occurred.
Additional Data
Error value (decimal):-1032
Error value (hex):fffffbf8
Internal ID:160207d1

 

APPLICATION LOG EVENTS:

Log Name:      Application
Source:        ESENT
Event ID:      489
Task Category: General
Level:         Error
Keywords:      Classic

Description:
lsass (516) An attempt to open the file "c:\Windows\NTDS\ntds.dit" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

 

Log Name:      Application
Source:        VSS
Event ID:      8229
Task Category: None
Level:         Warning
Keywords:      Classic

Description:
A VSS writer has rejected an event with error 0x800423f4, The writer experienced a non-transient error.  If the backup process is retried,
the error is likely to reoccur. Changes that the writer made to the writer components while handling the event will not be available to the requester. Check the event log for related events from the application hosting the VSS writer.

Operation:
   PostSnapshot Event

Context:
   Execution Context: Writer
   Writer Class Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Name: NTDS
   Writer Instance ID: {6cd86cee-7697-4097-8c41-649156f30b24}
   Command Line: C:\Windows\system32\lsass.exe
   Process ID: 516
 

 

 


Environment



Vmware Vsphere 4.0, 4,1

Windows 2008 R2 Domain Controller Virtual Machine


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.
 


Supplemental Materials

SourceEvent ID
Value1168
Description

An Active Directory Domain Services error has occurred.
Additional Data
Error value (decimal):-1032
Error value (hex):fffffbf8
Internal ID:160207d1


SourceEvent ID
Value489
Description

lsass (516) An attempt to open the file "c:\Windows\NTDS\ntds.dit" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

 


SourceEvent ID
Value8229
Description

A VSS writer has rejected an event with error 0x800423f4, The writer experienced a non-transient error.  If the backup process is retried,
the error is likely to reoccur. Changes that the writer made to the writer components while handling the event will not be available to the requester. Check the event log for related events from the application hosting the VSS writer.

 


SourceETrack
Value2312005.
Description

AVVI: Backup of Windows 2008 R2 Domain Controller generates a Directory Service Event on the NTDS.dit file. The open file operation will fail with error -1032




Article URL http://www.symantec.com/docs/TECH155041


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