Receiving mail from senders that are on the Symantec Global Bad Senders list

Article:TECH155130  |  Created: 2011-03-09  |  Updated: 2011-03-09  |  Article URL http://www.symantec.com/docs/TECH155130
Article Type
Technical Solution

Product(s)

Issue



It is not clear what reputation policies take priority because of certain inaccuracies in the Symantec Brightmail™ Gateway 9.0 Administration Guide


Error



Symantec Brightmail™ Gateway 9.0 Administration Guide Appendix B, table B-8, incorrectly states that 'Local Good Sender Domains' and 'Content filtering policy with a Treat as a good sender action' can override 'Symantec Global Bad Senders' and 'Third Party Bad Senders'  Additionally, it states that 'Content filtering policy with a Treat as a good sender action' can override 'Local Bad Sender IPs'


Cause



The appendix B8 in the Symantec Brightmail™ Gateway 9.0 Administration Guide will be updated in the release 9.5, in the meantime please consider that domain and content policies will not override IP connection policies. Please refer to the list below for the whitelisting policies that can override the blackisting policies.


Solution



Local Bad Sender IPs can only be overridden by Local Good Sender IPs.

Symantec Global Bad Senders can be overridden by Symantec Global Good Senders and Local Good Sender IPs. 

Third Party Bad Senders can be overridden by Third Party Good Senders and Symantec Global Good Senders and Local Good Sender IPs.

Virus Attack and Directory Harvest Attack cannot be overridden.




Article URL http://www.symantec.com/docs/TECH155130


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