After installing Hotfix 143746, backups of Exchange 2007 LCR enabled storage groups to tape fails with "0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information."

Article:TECH155151  |  Created: 2011-03-09  |  Updated: 2013-03-05  |  Article URL
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Article Type
Technical Solution


When attempting to backup the Active copy of an Exchange database with LCR enabled to a tape device the job will fail with "Unable to complete the operation for the selected resource using the specified options for the following reason: VFF Open Failure.  This can be caused by low memory or disk resources." after Hotfix 143746 has been installed.

Note: Hotfix 143746 has been rolled into Service Pack 1 for Backup Exec 2010 R2


Error in debug of the Exchange server:
[engidrapi]          - GetVirtualHardDisksNumbers() - Enter
[engidrapi]          - GetVirtualHardDisksNumbers() - Exit
[fsys\shared]        - VDiskMounter::IsVolumeNtfs() GetVolumeInformation failed with error: 0x15
[fsys\mb2\edbprov]   - EDBProvider::SetDebugLevel()=2
[fsys\jet]           - DbSession::SetJetDebugLevel()=2
[fsys\jet]           - DbSession::SetVffDebugLevel()=1
[fsys\mb2]           - Using EDB Provider for Browse/Backup.
[fsys\mb2]           - Logon: m_lpMAPISession->Logon returned 80004005
[fsys\mb2]           -  FILTER DRIVER OPEN SESSION
FAILED: The system cannot find the file specified.
[fsys\mb2]           - MB2_Chgdir:Logon returned e000fea9


This issue affects Backup Exec 2010 R2 with Hotfix 143746 or Service Pack 1


Backup the passive copy of the LCR enabled database to tape
Backup the active copy of the LCR enabled database to disk, then run a duplicate job to tape.


Supplemental Materials


EXCH: Tape based backup of a LCR enabled database fails with VFF Open Failure error if the job is configured to backup from the Active Copy

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