After installing Hotfix 143746, backups of Exchange 2007 LCR enabled storage groups to tape fails with "0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information."

Article:TECH155151  |  Created: 2011-03-09  |  Updated: 2013-03-05  |  Article URL http://www.symantec.com/docs/TECH155151
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



When attempting to backup the Active copy of an Exchange database with LCR enabled to a tape device the job will fail with "Unable to complete the operation for the selected resource using the specified options for the following reason: VFF Open Failure.  This can be caused by low memory or disk resources." after Hotfix 143746 has been installed.

Note: Hotfix 143746 has been rolled into Service Pack 1 for Backup Exec 2010 R2


Error



Error in debug of the Exchange server:
 
[engidrapi]          - GetVirtualHardDisksNumbers() - Enter
[engidrapi]          - GetVirtualHardDisksNumbers() - Exit
[fsys\shared]        - VDiskMounter::IsVolumeNtfs() GetVolumeInformation failed with error: 0x15
[fsys\mb2\edbprov]   - EDBProvider::SetDebugLevel()=2
[fsys\jet]           - DbSession::SetJetDebugLevel()=2
[fsys\jet]           - DbSession::SetVffDebugLevel()=1
[fsys\mb2]           - Using EDB Provider for Browse/Backup.
[fsys\mb2]           - Logon: m_lpMAPISession->Logon returned 80004005
[fsys\mb2]           -  FILTER DRIVER OPEN SESSION
FAILED: The system cannot find the file specified.
[fsys\mb2]           - MB2_Chgdir:Logon returned e000fea9

Environment



This issue affects Backup Exec 2010 R2 with Hotfix 143746 or Service Pack 1


Solution



Workaround:
Backup the passive copy of the LCR enabled database to tape
or
Backup the active copy of the LCR enabled database to disk, then run a duplicate job to tape.

 


Supplemental Materials

SourceETrack
Value2310818
Description

EXCH: Tape based backup of a LCR enabled database fails with VFF Open Failure error if the job is configured to backup from the Active Copy




Article URL http://www.symantec.com/docs/TECH155151


Terms of use for this information are found in Legal Notices