Backup Exec System Recovery (BESR) 8.x, 2010 or Symantec System Recovery (SSR) 2011, 2013 Installation fails with error "InstallShield DLL Custom Action: Failed to extract file 'Dll_.ini' from the binary table"

Article:TECH155159  |  Created: 2011-03-09  |  Updated: 2013-12-04  |  Article URL http://www.symantec.com/docs/TECH155159
Article Type
Technical Solution


Subject

Issue



Attempt to install the Backup Exec or Symantec System Recovery product generates the error below and the installation stops.


Error



InstallShield DLL Custom Action: Failed to extract file 'Dll_.ini' from the binary table.


Cause



This issue if often caused by environmental variables and permission issues with the %TMP% and %TEMP% folders or due to DCOM errors.


Solution



This issue can often be resolved by following one or both of the methods listed below:

METHOD 1.  Changing the "Environmental Variable" from %USERPROFILE%\Local Settings\Temp to C:\temp by the following steps:

1. Cancel the installation and do a Right click on Computer and select Properties.

2. Do one of the following:

for Windows XP/Windows 2003: Click on Advanced Tab.  .

for Windows 2008: Click on Advanced System Settings.

3. Click on Environmental Variables.

4. Change the variable value for TMP and TEMP from "%USERPROFILE%\Local Settings\Temp" to "C:\temp".

5. Click OK twice.

6. Reboot and attempt the installation again.

7. Once the product is installed successfully change the variable value for TMP and TEMP from "C:\temp" to its default "%USERPROFILE%\Local Settings\Temp".

 

METHOD 2. Permissions issue with DCOM. Correct the DCOM issue by the following steps below, reboot and attempt the install again.

1. Click StartRun and type DCOMCNFG.EXE, and then click OK

2. Expand Component services and  Expand computers.

4. Right click the local computer and choose Properties

5. Click on Default Properties tab and check the box Enable Distributed COM on this computer if its not checked.

6. From the Default Authentication Level, select Connect.

7. From the Default Impersonation, select Identify and click on Apply and OK.

8. Reboot and attempt the installation again.

 





Article URL http://www.symantec.com/docs/TECH155159


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