RAWSx64 Push Install or Local Installation Fails with Error: PrepCache failed for RAWSX64_ELBA_PID and installation is canceled

Article:TECH155184  |  Created: 2011-03-09  |  Updated: 2014-01-08  |  Article URL http://www.symantec.com/docs/TECH155184
Article Type
Technical Solution



Issue



RAWSx64 Push Install or Local Installation Fails with Error:PrepCache failed for RAWSX64_ELBA_PID and installation is canceled automatically.


Error



03-09-2011,13:40:25 : SETUP_RAWSX64
03-09-2011,13:40:25 : Install_Thread MAINTENANCE_OPTION =
03-09-2011,13:40:25 : CADlgInstallProgress::InstallThirdPartyProducts
03-09-2011,13:40:25 : CRANTOperations::PrepareCachedMSIForUpgrade
03-09-2011,13:40:25 : Updated RAWS X64 cache MSI database
03-09-2011,13:40:25 : PrepCache failed for RAWSX64_ELBA_PID
03-09-2011,13:40:25 : WARNING: Installation has been canceled.


Environment



Windows Server 2003

Windows Server 2003.R2

Windows Server 2008

Windows Server 2008.R2


Solution




1.a. Download the Microsoft Installer Zap Utility: http://msdn.microsoft.com/en-us/library/aa370523%28v=vs.85%29.aspx

 

   b. Install on Remote Server.

2. Start the utility.

3. Locate and remove the listing for: Symantec Backup Exec Remote Agent.

4. Remove Directory. \Program Files \SYMANTEC\Backup Exec (including sub-folders)

5. Remove Keys from Registry:

HKLM\Software\BACKUP EXEC\Agent Accelerator
HKLM\Software\SYMANTEC\BACKUP EXEC\
HKLM\System\CurrentControlSet\Services\BackupExecAgentAccelerator


6. Reboot Server.

7. RAWSx64 Silent setup.

  Start > Run > Cmd > Press ENTER
 
 Browse through the command prompt and execute.
  \RAWSx64\setupaa.cmd

NOTE: This may look like the Command prompt hung for a while. Give it a few minutes if necessary.


Microsoft Installer (MSI) Cleanup Utility v2


Article URL http://www.symantec.com/docs/TECH155184


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