Integrated Enterprise Vault (EV) Export Fails With Error Code 0x80040306 With EV 9.0

Article:TECH155508  |  Created: 2011-03-14  |  Updated: 2011-03-25  |  Article URL http://www.symantec.com/docs/TECH155508
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Article Type
Technical Solution

Product(s)

Issue



Export history for EV export job shows the following error message:

The insertion into the EV failed. Perhaps the Archive: Vault Store or the Retention Category does not exist. Return code = 0x80040306

Conditions
 

  • Export job configured as an integrated EV Export job.

1. Open the IM Manager Administration Console.
2. Click on Administration tab.
3. Click on Configuration > Export.
4. Click the Edit control for the EV export job.

If there is an EV Directory DNS Alias textbox then the export job is an integrated EV export job.

 

  • dtrace on EV server shows the following error sequence.

34   13:58:09.687    [4908]    (StorageOnlineOpns)   <852>     EV:M HRXEX fn trace :|Source     : .\ADODataAccess.cpp (CADODataAccess::InsertRecordsetFromXML) [lines {1774,1791,1792,1794,1803,1804,1808}] built Aug  6 19:31:21 2010|Description: Call error 0x8007000e
35   13:58:09.687    [4908]    (StorageOnlineOpns)   <852>     EV:M HRXEX fn trace :|Source     : .\ADODataAccess.cpp (CADODataAccess::GetADOConnection) [lines {184.EN_US}] built Aug  6 19:31:21 2010|Description: An unexpected exception caught.
36   13:58:09.687    [4908]    (StorageOnlineOpns)   <852>     EV:M HRXEX fn trace :|Source     : .\PartitionCache.cpp (CPartitionCache::ReadEntry) [lines {80,126,129,145}] built Aug  6 19:34:13 2010|Description: Call error 0x8007000e
37   13:58:09.703    [4908]    (StorageOnlineOpns)   <852>     EV:H Error getting StorageInterfaceType: 0x8007000E
38   13:58:09.703    [4908]    (StorageOnlineOpns)   <852>     EV:M CVaultStorePartitionCache::LoadEntry EntryId:1C784F2E7FFDA414B934AC540DD42E92E1210000evsite hr:8000ffff
39   13:58:09.703    [4908]    (StorageOnlineOpns)   <852>     EV:M CVaultStorePartitionCache::ReadEntry Id:1C784F2E7FFDA414B934AC540DD42E92E1210000evsite hr:8000ffff
40   13:58:09.718    [4908]    (StorageOnlineOpns)   <852>     EV:M CStore::OpenVault - CLogErr 0x8000ffff, returning 0x8000ffff
41   13:58:09.765    [4908]    (StorageOnlineOpns)   <852>     EV:M CSimpleStore::InsertItem4 com_error raised (null) (err=8000ffff)

Or this type of sequence:

2472   10:08:49.940 [2744]      (StorageOnlineOpns) <2736> EV:L   MSTA2 Allocating idle thread: 4308 Apt:0xb17c28
2473   10:08:49.955 [2744]      (StorageOnlineOpns) <4308> EV:M       CSecurityWrapper::CSecurityWrapper
2474   10:08:49.955 [2744]      (StorageOnlineOpns) <4308> EV:L   MSTA2 Lock: 2
2475   10:08:50.002 [2744]      (StorageOnlineOpns) <4308> EV:M       CSimpleStore::FinalConstruct MaxMemoryStreamSize:5242880 MaxMarshaledStreamSize:4194304 MaxCompactionSize:1048576 MinCompactionSharers:5
2476   10:08:50.002 [2744]      (StorageOnlineOpns) <4308> EV:M       SimpleStore::FinalConstruct TID:4308, hr:0
2477   10:08:50.002 [2744]      (StorageOnlineOpns) <4308> EV:H   MSTA2 Object (0x50d83098) created Apt:0xb17c28
2478   10:08:50.065 [2744]      (StorageOnlineOpns) <4308> EV:M       SimpleStore::FinalRelease TID:4308, hr:0
2479   10:08:50.065 [2744]      (StorageOnlineOpns) <4308> EV:L   MSTA2 Deallocating busy thread: 4308
2480   10:08:50.065 [2744]      (StorageOnlineOpns) <4308> EV:L   MSTA2 Unlock: 1

 

See the following article on how to collect a dtrace on the EV server: How to Troubleshoot the EV side of IM Manager Enterprise Vault (EV) Integration Issues.

 


Error



  • Windows Application Event Log shows the following error event:

SYMANTEC01 3/8/2011    7:58:09 PM    448761    Application    testdomain\rtcservice    113    IMLogicAdminService    113        <Error>    Error 0x80040306 processing input file C:\IMManagerExports\Export\IML3.xml. Description: The insertion into the EV failed. Perhaps the Archive, Vault Store or the Retention Category does not exist. Return code = 0x80040306. Failed conversation was moved to C:\IMManagerExports\Export\errors\Error-IML3.xml   
 

  • EV dtrace on IM Manager server shows the following error sequence:

164    13:58:08.329     [12764]    (IMLogicAdminService)    <13148>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Will try to connect to EV Directory Service on EVSITE
165    13:58:08.329     [12764]    (IMLogicAdminService)    <13148>    EV:M    VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [EVSITE]  as the IP Address matched that of the local machine
166    13:58:08.375     [12764]    (IMLogicAdminService)    <13148>    EV:M    CDirectoryVaultObject::GetAttributeListFromType Attribute list for type view_computer_vault : ComputerEntryId,ComputerName,ComputerRootPath,ComputerSiteEntryId,ComputerAdminNote,VaultSoftwareVersion,ComputerNameAlternate,FileServerManagementUrn,SvcNamesUpgradeState,CacheLocation,CacheSize,VaultStoreEntryId,RootIdentity,VaultEntryId,Type,Hidden
167    13:58:08.375     [12764]    (IMLogicAdminService)    <13148>    EV:L    CStorageProxyBase::FindStorageComputer caching entryid 176764AA58CFBBD4897407608C2F6BD9C1110000evsite:EVSERVER01.symantec.net
168    13:58:08.375     [12764]    (IMLogicAdminService)    <13148>    EV:L    CStorageProxyBase::FindStorageComputer reading computer name from cache for entryid=176764AA58CFBBD4897407608C2F6BD9C1110000evsite
169    13:58:08.391     [12764]    (IMLogicAdminService)    <13148>    EV:M    VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [
EVSERVER01.symantec.net]  as the IP Address matched that of the local machine
170    13:58:09.202     [12764]    (IMLogicAdminService)    <13148>    EV:M    CStorageProxyBase::_GetStorageObject - Setting DCOM security
171    13:58:09.202     [12764]    (IMLogicAdminService)    <13148>    EV:M    CContentManagementAPI::AccessSimpleStoreT Setting DCOM security
172    13:58:09.202     [12764]    (IMLogicAdminService)    <13148>    EV:L    CContentManagementAPI::TransformAuthenticationIdentity AuthenticationTypeIdentity is WindowsUser and no Identity set - defaulting to '.' (current user)
173    13:58:09.483     [12764]    (IMLogicAdminService)    <13148>    EV:L    CAuthHelper::Reset Cancel registration? true CancelId: 0
174    13:58:09.483     [12764]    (IMLogicAdminService)    <13148>    EV:M    Error accessing SimpleStore. Attempt:1 EntryId:176764AA58CFBBD4897407608C2F6BD9C1110000evsite|hr=Catastrophic failure  [0x8000ffff]
175    13:58:09.483     [12764]    (IMLogicAdminService)    <13148>    EV:M    CItem::Insert Elapsed time 1202.9ms
176    13:58:09.577     [12764]    (IMLogicAdminService)    <13148>    EV:M    HRXEX fn trace :|Source     : .\Item.cpp (CItem::Insert) [lines {484,611,615,619,697}] built Aug  6 19:34:04 2010|Description: Call error 0x8000ffff
177    13:58:09.577     [12764]    (IMLogicAdminService)    <13148>    EV:L    CAuthHelper::Reset Cancel registration? true CancelId: 0
178    13:58:09.577     [12764]    (IMLogicAdminService)    <13148>    EV:M    CItem::Insert com_error raised Call error 0x8000ffff  (err=8000ffff)
179    13:58:09.577     [12764]    (IMLogicAdminService)    <13148>    EV:L    CItem::FinalRelease()
180    13:58:09.577     [12764]    (IMLogicAdminService)    <13148>    EV:L    CIndexData::FinalRelease Delegate: 0X34CFFF0

 

Or this error sequence:

202 10:08:49.285 [16448] (IMLogicAdminService) <19304> EV:L CStorageProxyBase::FindStorageComputer reading computer name from cache for entryid=176764AA58CFBBD4897407608C2F6BD9C1110000evsite 
203 10:08:49.285 [16448] (IMLogicAdminService) <19304> EV:L CStorageProxyBase::FindStorageComputer reading computer name from cache for entryid=176764AA58CFBBD4897407608C2F6BD9C1110000evsite 
205 10:08:49.285 [16448] (IMLogicAdminService) <19304> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [EVTXHOUEV01.sisco.stewart.net]  as the IP Address matched that of the local machine 
206 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:H VaultCoCreateInstanceEx: An error occurred - RequestedServerName = [EVTXHOUEV01.sisco.stewart.net], UsedServerName = [10.20.6.2], hrCCI = [0x80070008], hrResultsQI = [0x80004005], NumTried = [6], bLocalMachine = [False] 
207 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:M HRXEX fn trace :|Source     : ..\StorageCommon\StorageProxyCommon.cpp (CStorageProxyBase::_GetStorageObject) [lines {162,180,186}] built Aug  6 19:34:08 2010|Description: Call error 0x80070008 
208 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:M CStorageProxyBase::_GetStorageObject - Com Exception [0x80070008] 
209 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:M HRXEX fn trace :|Source     : .\StorageAPI.cpp (CContentManagementAPI::AccessSimpleStoreT) [lines {386,400,406}] built Aug  6 19:34:04 2010|Description: Call error 0x80070008 
210 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:M CContentManagementAPI::AccessSimpleStoreT com_error raised Call error 0x80070008  (err=80070008) 
211 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:M Error accessing SimpleStore. Attempt:1 EntryId:176764AA58CFBBD4897407608C2F6BD9C1110000evsite|hr=Not enough storage is available to process this command.  [0x80070008] 
212 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:M CItem::Insert Elapsed time 3818.7ms 
213 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:M HRXEX fn trace :|Source     : .\Item.cpp (CItem::Insert) [lines {484,611,615,619,697}] built Aug  6 19:34:04 2010|Description: Call error 0x80070008 
214 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:L CAuthHelper::Reset Cancel registration? true CancelId: 0 
215 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:M CItem::Insert com_error raised Call error 0x80070008  (err=80070008) 
216 10:08:53.107 [16448] (IMLogicAdminService) <19304> EV:L CItem::FinalRelease()

 

 See the following article on how to collect a dtrace on the EV server: How to Troubleshoot the EV side of IM Manager Enterprise Vault (EV) Integration Issues.


Environment



  • EV 9.0

Cause



EV 9.0 is freeing memory twice.



Supplemental Materials

SourceETrack
Value2234221


Article URL http://www.symantec.com/docs/TECH155508


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