Vault Cache synchronization fails for a user with delegate access to another mailbox.
| Article:TECH155616 | | | Created: 2011-03-15 | | | Updated: 2012-06-20 | | | Article URL http://www.symantec.com/docs/TECH155616 |
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Problem
The following messages are seen in the Client Trace after the sync fails:
HDR:SYNC:ARC: Deleting folder: PVID: 1EB7D419B2503524C81211D75F08A72191110000evault1.EV.Local, Name: gamma1
HDR:SYNC:ARC: Aborted Sync on archive: 1A3AB3B9P12AB7C5B74597229D8G280E33ES1110000.EV.Local
HDR:SYNC:ARC: MDC::MDCSyncReport::TraceSyncReport
HDR:SYNC:ARC: Sync Report - Incremental sync for archive: 1A3AB3B9P12AB7C5B74597229D8G280E33ES1110000.EV.Local
HDR:SYNC:ARC: Sync Report - Aborted before fully complete
If a Vault Cache Reset is performed, additional messages will be seen in the Client Trace:
HDR:PST: Attempt to get folder by PVID (1A3AB3B9P12AB7C5B74597229D8G280E33ES1110000.EV.Local) that does not exist
HDR:SYNC:ARC: Aborted Sync on archive: 1A3AB3B9P12AB7C5B74597229D8G280E33ES1110000.EV.Local
HDR:SYNC:ARC: Synchronization failed (std::exception):A PSTCacheTreeNoFolderException exception occurred: PSTCacheTreeFolder does not exist for PVID
Environment
This may occur if delegate access is configured like the following scenario:
User 1 has delegate access to User 2's mailbox. User 1 has been assigned rights User 2's Subfolder 1 and Subfolder 2.
Inbox
- SubFolder 1
- SubFolder 2
If the rights to Subfolder 1 are removed, or the folder is deleted, but the rights are still assigned to Subfolder 2, the error will occur when performing a Vault Cache Sync for User 1.
Workaround:
If the folder structure still exists:
1. Reassign permission back to the folder they were removed from.
2. Remove permissions from the the SubFolder2. (Note: No data will be sync'ed from the folder structure, but the errors will no longer prevent the sync from completing)
If the folder structure no longer exists, there is no workaround at this time.
Solution
This issue has been addressed in the following release:
Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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| Source | ETrack |
| Value | 2188728 |
| Description | PSTCacheTreeFolder does not exist for PVID when delegate access is enabled in Outlook |
Article URL http://www.symantec.com/docs/TECH155616
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