Getting permission errors when installing the CommandCentral Storage (CCS) 5.1.2 update.
| Article:TECH155638 | | | Created: 2011-03-15 | | | Updated: 2011-11-14 | | | Article URL http://www.symantec.com/docs/TECH155638 |
Problem
Unable to install the CCS 5.1.2 update because of permission errors.
Error
(Fri Mar 11 21:08:20 2011) # net stop dmexplorer
System error 5 has occurred.
Access is denied.
(Fri Mar 11 21:08:20 2011) 7. Stop Monitoring
TBD: check_sicl_installed needs to be validated
(Fri Mar 11 21:08:20 2011) # net stop vxsicld
System error 5 has occurred.
Access is denied.
(Fri Mar 11 21:08:20 2011) # net stop vxasd
System error 5 has occurred.
Access is denied.
(Fri Mar 11 21:08:20 2011) # net stop vxamccs
System error 5 has occurred.
Access is denied.
Cause
The user account performing the installation of the CCS 5.1.2 update does not have all the required permissions.
Solution
There is an option on a Windows 2008 server that is turned on by default which needs to be turned off. The option is called 'user account control'. Turn this option off.
|
|
Article URL http://www.symantec.com/docs/TECH155638
Terms of use for this information are found in Legal Notices
Thank you.