Getting permission errors when installing the CommandCentral Storage (CCS) 5.1.2 update.

Article:TECH155638  |  Created: 2011-03-15  |  Updated: 2011-11-14  |  Article URL http://www.symantec.com/docs/TECH155638
Article Type
Technical Solution


Environment

Issue



Unable to install the CCS 5.1.2 update because of permission errors.


Error



(Fri Mar 11 21:08:20 2011) # net stop dmexplorer
System error 5 has occurred.

Access is denied.


(Fri Mar 11 21:08:20 2011)  7. Stop Monitoring
TBD: check_sicl_installed needs to be validated
(Fri Mar 11 21:08:20 2011) # net stop vxsicld
System error 5 has occurred.

Access is denied.

(Fri Mar 11 21:08:20 2011) # net stop vxasd
System error 5 has occurred.

Access is denied.

(Fri Mar 11 21:08:20 2011) # net stop vxamccs
System error 5 has occurred.

Access is denied.


Cause



The user account performing the installation of the CCS 5.1.2 update does not have all the required permissions.


Solution



There is an option on a Windows 2008 server that is turned on by default  which needs to be turned off.  The option is called 'user account control'.  Turn this option off.




Article URL http://www.symantec.com/docs/TECH155638


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