Backup Exec Remote agent service (BEREMOTE.EXE) terminates in Faulting module bedsshadow.dll on a Hyper-V host when backing up Highly Available Hyper-V clustered Virtual Machine.

Article:TECH155654  |  Created: 2011-03-15  |  Updated: 2011-07-19  |  Article URL http://www.symantec.com/docs/TECH155654
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Article Type
Technical Solution

Product(s)

Issue



 

When backing up Highly Available Hyper-V clustered Virtual Machines that resides on a CSV the Backup Exec Remote Agent Service (BEREMOTE.EXE) may terminate in bedsshadow.dll. The service will terminate on the Hyper-V cluster node hosting the Virtual Machine. The job will fail with the following error. 

 


Error



 

Error in the Job Log :



0xe000fedd
- A failure occurred accessing the object list.

V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled

V-79-57344-65245 - A failure occurred accessing the object list. 

 

Application Log Error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: beremote.exe, version: 13.0.4164.0, time stamp: 0x4c2a6f09
Faulting module name: bedsshadow.dll, version: 13.0.4164.0, time stamp: 0x4c2a6ecf
Exception code: 0xc0000005
Fault offset: 0x00000000000d8ccf
Faulting process id: 0x924
Faulting application start time: 0x01cbab903c78a88d
Faulting application path: C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS\beremote.exe
Faulting module path: C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS\bedsshadow.dll

 

 


Environment



 

Windows 2008 R2 Hyper-V Cluster

Virtual Machines residing on CSV path C:\ClusterStorage\Volume10, C:\ClusterStorage\Volume11, etc

Backup Exec 2010 R2 and R3

 


Solution



This issue is resovled in Backup Exec 2010 R2 Hotfix (TECH159293). See Related Documents.

This issue is resovled in Backup Exec 2010 R3 Hotfix (TECH161270) See Related Documents.

 

WORKAROUND:

Backup the Virtual machines using the Backup Exec Remote Agent for Windows (RAWS)


 

 


Supplemental Materials

SourceUMI
ValueV-79-57344-65304
Description

The Virtual Machine resource is not responding. Backup set canceled


SourceUMI
ValueV-79-57344-65245
Description

A failure occurred accessing the object list


SourceEvent ID
Value1000
Description

Faulting application name: beremote.exe, version: 13.0.4164.0, time stamp: 0x4c2a6f09
Faulting module name: bedsshadow.dll, version: 13.0.4164.0, time stamp: 0x4c2a6ecf


SourceETrack
Value2321561
Description

Beremote Crashing in Bedshadow.dll when Backing up Hyper-V Cluster Guest on CSV

 

 




Article URL http://www.symantec.com/docs/TECH155654


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