Backup Exec Remote agent service (BEREMOTE.EXE) terminates in Faulting module bedsshadow.dll on a Hyper-V host when backing up Highly Available Hyper-V clustered Virtual Machine.

Article:TECH155654

Created: 2011-03-15

Updated: 2011-07-19

Article URL http://www.symantec.com/docs/TECH155654

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Technical Solution

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Problem

When backing up Highly Available Hyper-V clustered Virtual Machines that resides on a CSV the Backup Exec Remote Agent Service (BEREMOTE.EXE) may terminate in bedsshadow.dll. The service will terminate on the Hyper-V cluster node hosting the Virtual Machine. The job will fail with the following error.

Error

Error in the Job Log :

0xe000fedd - A failure occurred accessing the object list.

V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled

V-79-57344-65245 - A failure occurred accessing the object list.

Application Log Error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: beremote.exe, version: 13.0.4164.0, time stamp: 0x4c2a6f09
Faulting module name: bedsshadow.dll, version: 13.0.4164.0, time stamp: 0x4c2a6ecf
Exception code: 0xc0000005
Fault offset: 0x00000000000d8ccf
Faulting process id: 0x924
Faulting application start time: 0x01cbab903c78a88d
Faulting application path: C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS\beremote.exe
Faulting module path: C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS\bedsshadow.dll

Environment

Windows 2008 R2 Hyper-V Cluster

Virtual Machines residing on CSV path C:\ClusterStorage\Volume10, C:\ClusterStorage\Volume11, etc

Backup Exec 2010 R2 and R3

Solution

This issue is resovled in Backup Exec 2010 R2 Hotfix (TECH159293). See Related Documents.

This issue is resovled in Backup Exec 2010 R3 Hotfix (TECH161270) See Related Documents.

WORKAROUND:

Backup the Virtual machines using the Backup Exec Remote Agent for Windows (RAWS)

Supplemental Materials

Source	UMI
Value	V-79-57344-65304
Description	The Virtual Machine resource is not responding. Backup set canceled

Source	UMI
Value	V-79-57344-65245
Description	A failure occurred accessing the object list

Source	Event ID
Value	1000
Description	Faulting application name: beremote.exe, version: 13.0.4164.0, time stamp: 0x4c2a6f09 Faulting module name: bedsshadow.dll, version: 13.0.4164.0, time stamp: 0x4c2a6ecf

Source

ETrack

Value

2321561

Description

Beremote Crashing in Bedshadow.dll when Backing up Hyper-V Cluster Guest on CSV

TECH159293 Backup Exec 2010 R2 revision 4164 Hotfix 159293

TECH161270 Backup Exec 2010 R3 Revision 5204 Hotfix 161270

Article URL http://www.symantec.com/docs/TECH155654

Backup Exec Remote agent service (BEREMOTE.EXE) terminates in Faulting module bedsshadow.dll on a Hyper-V host when backing up Highly Available Hyper-V clustered Virtual Machine.

Problem

Error

Environment

Solution

Supplemental Materials

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