When running parallel backup or restore jobs of Virtual Machines using the Agent for VMware Virtual Infrastructure (AVVI) the job(s) may fail with "Connection to the restore target has been lost"

Article:TECH155729  |  Created: 2011-03-16  |  Updated: 2013-03-24  |  Article URL http://www.symantec.com/docs/TECH155729
Article Type
Technical Solution


Issue



When running multiple backup or restore jobs (parallel) of VM's at the same time, the jobs may fail with the following error:

 


Error



"V-79-57344-65072 - Connection to the restore target has been lost". 

 

Note: In some instances of this issue, the Backup Exec Remote Agent service has stopped.

 


Cause



This issue is caused by the number of connection that can be made to the vCenter database at the same time.  The default number of connections is set to 10.

 


Solution



To resolve this issue the "Maximum Number of Database Connections to be Created" will need to be increased.  To increase the number of connections:

1. Log into vCenter using the vSphere client.

2. Select Home - vCenter Server Settings - Database.

3. Change the number for Maximum Number from 10 to a higher number. 

 

Note: After changing the number the VMware VirtualCenter Server services must be restarted for the change to take effect.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-65072
Description

Connection to the restore target has been lost

 


SourceETrack
Value2276670
Description

AVVI:  "Parallel restore jobs of VMs fail with Connection to the restore target has been lost." and the beremote service crashes on the media server

 



Article URL http://www.symantec.com/docs/TECH155729


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