During the restore of GRT data from Exchange 2007 the Backup Exec Remote agent may crash after restoring part of the selected data

Article:TECH156133  |  Created: 2011-03-21  |  Updated: 2013-11-15  |  Article URL http://www.symantec.com/docs/TECH156133
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Article Type
Technical Solution


Issue



During a restore of GRT data (individual items) from an Exchange 2007 backup, the Backup Exec Remote Agent may crash after restoring part of the selected data.


Error



Error from the event logs:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: beremote.exe, version: 13.0.4164.109, time stamp:
0x4cffac43
Faulting module name: kernel32.dll, version: 6.0.6001.18215, time stamp: 0x4995354a
Exception code: 0xe06d7363
 


Environment



This issue occurs in Backup Exec 2010 R2 and Backup Exec 2010 R3.


Solution



Workaround:
Restore the entire database to a recovery storage group and use the Exchange tools to extract the needed data.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

SourceUMI
ValueV-79-57344-65298
Description

The Exchange Store service is not responding. Backup set canceled.


SourceETrack
Value2326573
Description

EXCH: beremote crashes on the media server after restoring 70mb of data.



Article URL http://www.symantec.com/docs/TECH156133


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