Granular recovery technology (GRT) enabled restore to an exchange setup with Client Access Server (CAS) hardware NLB fails with an error "Remote agent not found" error
| Article:TECH156173 | | | Created: 2011-03-22 | | | Updated: 2013-02-12 | | | Article URL http://www.symantec.com/docs/TECH156173 |
Problem
GRT enabled restore to an exchange setup with CAS hardware NLB fails with an error "Remote agent not found"
Solution
Workaround for Backup Exec 2010:
Set physical server as RpcClientAccessServer instead of the virtual NLB for the restore purpose. Use the following command to set the RpcClientAccessServer:
“Set-MailboxDatabase <name of Database> -RpcClientAccessServer nameoftheCAS”
This issue has been fixed in Backup Exec 2012
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see www.symantec.com
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| Source | ETrack |
| Value | 2327117 |
| Description | EXCH: GRT restore fails with “Remote agent not detected error” if environment is set to hardware CAS NLB |
| Source | UMI |
| Value | V-79-57344-33898 |
| Description | Remote Agent not detected. The resource could not be restored because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. |
Article URL http://www.symantec.com/docs/TECH156173
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