Error: "An error occurred attempting to read properties for the 'Symantec Mail Security for Microsoft Exchange' resource type"
| Article:TECH156180 | | | Created: 2011-03-22 | | | Updated: 2012-07-21 | | | Article URL http://www.symantec.com/docs/TECH156180 |
Problem
After upgrading Symantec Mail Security for Microsoft Exchange from version 6.0 to version 6.5, You might find that the 'Symantec Mail Security for Microsoft Exchange' resource type is using the wrong path to point to SMSMSEClusterResource.dll
Cluster Configuration -> Resources Types -> Symantec Mail Security for Microsoft Exchange:
c:\Program files\Symantec\SMSMSE\6.0\Server\SMSMSEClusterResource.dll
It SHOULD BE:
c:\Program files\Symantec\SMSMSE\6.5\Server\SMSMSEClusterResource.dll
Error
This is the error that you see when accesing the resource:
" An error occurred attempting to read properties for the 'Symantec Mail Security for Microsoft Exchange' resource type.
The specified node does not support a resource of this type. This may be due to version inconsistencies or due to the absence of the resource DLL on this node.
Environment
2 x Symantec Mail Security for Microsoft Exchange 6.5 on a cluster (Active / Passive) Microsoft Exchange 2003 Microsoft Windows 2003
Cause
The upgrading process failed to update the new path to the filesmsmseclusterresource.dll in the Symantec Mail Security for Microsoft Exchange Resource type
Solution
Follow the steps below to recreate the 'Symantec Mail Security for Microsoft Exchange' resource type so that it points to the correct path:
1. Open Services.msc and set the SMSMSE service to Automatic/Started on each node. Do not change the SMSMSE Utility service.
2. Use the Cluster Administrator to delete the SMSMSE Cluster Resource.
3. Manually remove the SMSMSE Resource Type.
a. Click Start > Run
b. Type cmd
c. At the command prompt type:
Cluster <cluster name> resourcetype "Symantec Mail Security for Microsoft Exchange" /delete /type
4. Restart the cluster service on both nodes.
5. Manually create an SMSMSE Resource type.
a. Click Start > Run
b. Type cmd
c. At the command prompt type:
Cluster <cluster name> resourcetype "Symantec Mail Security for Microsoft Exchange" /create /dll: "c:\program files\symantec\smsmse\6.5\server\smsmseclusterresource.dll"
6. Restart the cluster service on both nodes
7. Use the Cluster Administrator to create the SMSMSE Cluster Resource.
Article URL http://www.symantec.com/docs/TECH156180
Terms of use for this information are found in Legal Notices
Thank you.