Agent for VMware Virtual Infrastructure (AVVI) GRT restores from an encrypted duplicate backup set fails with: e0000f0c - An error occurred when attempting to initialize encryption for job.

Article:TECH156466  |  Created: 2011-03-24  |  Updated: 2013-03-07  |  Article URL http://www.symantec.com/docs/TECH156466
Article Type
Technical Solution


Issue



When attempting a GRT restore from an AVVI backup made from an encrypted duplicate backup, the restore fails with:  e0000f0c - An error occurred when attempting to initialize encryption for job. 


Error



Restore- SERVERNAME

 An error occurred when attempting to initialize encryption for job.

V-79-57344-3852 - An error occurred when attempting to initialize encryption for job.

Connection to the restore target has been lost.  Operation canceled.

Failed to mount one or more virtual disk images: 


  


Environment



This issue occurs in Backup Exec 2010 and Backup Exec 2010 R2


Solution




Workaround:
Restore the entire virtual machine to original or new location.
 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see    http://www.symantec.com 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

SourceError Code
Valuee0000f0c
Description

An error occurred when attempting to initialize encryption for job.


SourceUMI
ValueV-79-57344-3852
Description

An error occurred when attempting to initialize encryption for job.


SourceETrack
Value1400277
Description

AVVI: GRT restores from encrypted duplicate backup sets for AVVI agent fails.



Article URL http://www.symantec.com/docs/TECH156466


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