Agent for VMware Virtual Infrastructure (AVVI) GRT restores from an encrypted duplicate backup set fails with: e0000f0c - An error occurred when attempting to initialize encryption for job.

Article:TECH156466

Created: 2011-03-24

Updated: 2013-03-07

Article URL http://www.symantec.com/docs/TECH156466

Article Type
Technical Solution

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Problem

When attempting a GRT restore from an AVVI backup made from an encrypted duplicate backup, the restore fails with: e0000f0c - An error occurred when attempting to initialize encryption for job.

Error

Restore- SERVERNAME

An error occurred when attempting to initialize encryption for job.

V-79-57344-3852 - An error occurred when attempting to initialize encryption for job.

Connection to the restore target has been lost. Operation canceled.

Failed to mount one or more virtual disk images:

Environment

This issue occurs in Backup Exec 2010 and Backup Exec 2010 R2

Solution

Workaround: Restore the entire virtual machine to original or new location.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

Source	Error Code
Value	e0000f0c
Description	An error occurred when attempting to initialize encryption for job.

Source	UMI
Value	V-79-57344-3852
Description	An error occurred when attempting to initialize encryption for job.

Source	ETrack
Value	1400277
Description	AVVI: GRT restores from encrypted duplicate backup sets for AVVI agent fails.