When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.

Article:TECH156588  |  Created: 2011-03-25  |  Updated: 2014-08-28  |  Article URL http://www.symantec.com/docs/TECH156588
Article Type
Technical Solution


Issue



When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.


Cause



The option "Export all items from this root folder path", requires a folder to start the export from.  When using this option, the value can not be blank and utilizing "\" does not export from the Top of Information Store container, or Root of the archive.  This limits the ability to utilize the subsequent "Remove exported items from archive" option to remove items exported.
 

Workaround:

In order to export items that are currently under the 'Top of Information Store' container, or the root, of the archive, the option "Export all items" must be used.


Solution



 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix or service pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com .
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value3606990
Description

PST Export: Unable to Export archived items located in TOIS of archive using "Export all items from this root folder path" option.



Article URL http://www.symantec.com/docs/TECH156588


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