When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.

Article:TECH156588  |  Created: 2011-03-25  |  Updated: 2014-11-03  |  Article URL http://www.symantec.com/docs/TECH156588
Article Type
Technical Solution


Issue



When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.


Cause



The option "Export all items from this root folder path", requires a folder to start the export from.  When using this option, the value can not be blank and utilizing "\" does not export from the Top of Information Store container, or Root of the archive.  This limits the ability to utilize the subsequent "Remove exported items from archive" option to remove items exported.
 

Workaround:

In order to export items that are currently under the 'Top of Information Store' container, or the root, of the archive, the option "Export all items" must be used.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. There are no plans to address this issue by way of a cumulative hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in a future release of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Supplemental Materials

SourceETrack
Value3606990
Description

PST Export: Unable to Export archived items located in TOIS of archive using "Export all items from this root folder path" option.



Article URL http://www.symantec.com/docs/TECH156588


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