When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.

Article:TECH156588  |  Created: 2011-03-25  |  Updated: 2011-12-20  |  Article URL http://www.symantec.com/docs/TECH156588
Article Type
Technical Solution


Issue



When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.


Cause



The option "Export all items from this root folder path", requires a folder to start the export from.  When using this option, the value can not be blank and utilizing "\" does not export from the Top of Information Store container, or Root of the archive.  This limits the ability to utilize the subsequent "Remove exported items from archive" option to remove items exported.


Solution



In order to export items that are currently under the 'Top of Information Store' container, or the root, of the archive, the option "Export all items" must be used.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com .


Supplemental Materials

SourceETrack
Value2322829
Description

PST Export: Unable to Export archived items located in TOIS of archive using "Export all items from this root folder path" option.



Article URL http://www.symantec.com/docs/TECH156588


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