When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.

Article:TECH156588  |  Created: 2011-03-25  |  Updated: 2015-01-19  |  Article URL http://www.symantec.com/docs/TECH156588
Article Type
Technical Solution


Issue



When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.


Cause



The option "Export all items from this root folder path", requires a folder to start the export from.  When using this option, the value can not be blank and utilizing "\" does not export from the Top of Information Store container, or Root of the archive.  This limits the ability to utilize the subsequent "Remove exported items from archive" option to remove items exported.
 

Workaround:

In order to export items that are currently under the 'Top of Information Store' container, or the root, of the archive, the option "Export all items" must be used.


Solution



This issue has been addressed in the following release:

 
Enterprise Vault 11.0.0 Cumulative Hotfix 3 Release

Supplemental Materials

SourceETrack
Value3606990
Description

PST Export: Unable to Export archived items located in TOIS of archive using "Export all items from this root folder path" option.



Article URL http://www.symantec.com/docs/TECH156588


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