Veritas High Availability Engine terminates unexpectedly.

Article:TECH156661  |  Created: 2011-03-28  |  Updated: 2011-11-17  |  Article URL http://www.symantec.com/docs/TECH156661
Article Type
Technical Solution


Environment

Issue



The Veritas High Availability Engine (HAD) may terminate unexpectedly when performing a group failover operation on a group containing an agent that logs messages directly into the Engine_A.log.  For example, the Hitachi True Copy (HTC) or SRDF agents.

This could cause a failover to not happen as expected.  For example, in the case of a failover due to a node failure, the Service Group may come back online on the original node rather than move to the target node.


Error



ERROR        7034(0xc0001b7a)    Service Control Manager    HOSTNAME  
The Veritas High availability engine service terminated unexpectedly.  It has done this 3 time(s).

VCS INFO V-16-1-9090 Crash dump location set to C:\Program Files\Veritas\Cluster Server\log\drwatsn\DAY_MON_DD_HH_MM_SS_YYYY


Environment



Storage Foundation HA for Windows or Veritas Cluster Server


Cause



HAD.exe has to authenticate the agent requests for adding messages to the Engine_A.log.  The unexpected and incorrect failure of this authentication causes HAD to crash.


Solution



For 5.1 Sp2:

The fix for this issue has been included in Cumulative Patch 1.  Please see the Related Articles for details.

For 5.1 Sp1:

This issue has been identified and a private fix is available from Symantec Enterprise Technical Support. To obtain the private fix, contact Symantec Enterprise Technical Support and reference this article during the call. A support representative will be available to assist in troubleshooting this issue. If it is determined that the private fix addresses the problem the support representative will further assist in obtaining the private fix.

Note: This fix specifically addresses the problem identified above. It has not been fully tested and should be applied in a test environment before placing into production. If the systems are not critically impaired, it is recommended to delay the installation of this private fix until the next scheduled maintenance release. Before applying this private fix, systems may be required to be upgraded to the latest code base. The support representative will help in determining the best course of action.


Supplemental Materials

SourceETrack
Value2251689
Description

SRDF agent causes had.exe to fail and generate Dr. Watson crash dumps.


SourceETrack
Value2318342
Description

HAD.exe crash


SourceUMI
ValueV-16-1-9090
Description

Crash dump location set to C:\Program Files\Veritas\Cluster Server\log\drwatsn\DAY_MON_DD_HH_MM_SS_YYYY


SourceEvent ID
Value7034
Description

The Veritas High availability engine service terminated unexpectedly.  It has done this X time(s).





Article URL http://www.symantec.com/docs/TECH156661


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