Hotfix for Symantec Enterprise Vault (EV) for Microsoft SharePoint 9.0.2, Build 1061, StorageOnlineOpns becomes unresponsive after archived item retrieval requests are received from a SharePoint 64-bit Web Frontend server

Article:TECH156704  |  Created: 2011-03-28  |  Updated: 2011-04-14  |  Article URL http://www.symantec.com/docs/TECH156704
Article Type
Technical Solution


Issue



Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:

Enterprise Vault for Microsoft SharePoint 9.0.2, Build 1061


Solution



What issue(s) does this hotfix resolve?
 

When accessing archived items through a SharePoint 64-bit Web Frontend server the potential exists for the StorageOnlineOpns process of the Enterprise Vault server that hosts the SharePoint Archive to steadily increase the number of threads used until the process becomes unresponsive.  A DTrace of the StorageOnlineOpns process on the Enterprise Vault server would show that many threads are generated but are never deallocated and their last line is similar to the following:

1252460 15:51:48.140 [6160] (StorageOnlineOpns) <11820> EV:L CSavesetPersist::ResetStorage LB: 0xc03928 Stg(LB): 0x5ee2a8 Stg(doc): 0 File: (null)

Eventually StorageOnlineOpns will fail to create a new thread and the following DTrace lines can be generated:

2481715 16:35:37.359 [6160] (StorageOnlineOpns) <9084> EV:H MSTA2 ATL exception in CreateInstance (hr=Unspecified error  [0x80004005])
 


Which files does this hotfix replace? 

File Name File Version
AdminService.exe 9.0.2.1101


How to Install this hotfix:
The hotfix needs to be installed on all SharePoint 64-bit Web Frontend servers

  1. Stop the Enterprise Vault Admin service on the target SharePoint server.
  2. Create a backup of the file AdminService.exe present in the Enterprise Vault Installation Directory on the Sharepoint Server (which, by default, is C:\Program Files (x86)\Enterprise Vault).
  3. Copy the file AdminService.exe, packaged in this hotfix, into this EV installation directory, thus replacing the original file.
  4. Start the Enterprise Vault Admin service on the SharePoint server.

How to Uninstall this hotfix:

  1. Stop the Enterprise Vault Admin service on the target SharePoint server.
  2. Replace the AdminService.exe file with the backup copy (v9.0.1.1061)
  3. Start the Enterprise Vault Admin service on the SharePoint service.

 


Attachments

EV 9.0.2 Hotfix - ETrack 2302987.zip (396 kBytes)

Supplemental Materials

SourceETrack
Value2302987
Description

StorageOnlineOpns is becoming overloaded during SharePoint Indexing




Article URL http://www.symantec.com/docs/TECH156704


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