Home, Monitors and Reports tabs in the SEPM are blank. Able to reach SEPM Reporting through Internet Explorer

Article:TECH156875  |  Created: 2011-03-30  |  Updated: 2013-01-02  |  Article URL http://www.symantec.com/docs/TECH156875
Article Type
Technical Solution


Environment

Issue



Symantec Endpoint Protection Manager (SEPM) console is showing blank page for the first three tabs (Home, Monitors and Reports). However, Reporting data is available without any issue while reaching http://localhost:8014/reporting on Internet Explorer.

After clicking the Log Off, the console displays "Logging Off" and hangs.

 


Error



Error in scm-ui.log:
"Can't execute the native embedded browser. Error message: org.jdesktop.jdic.init.JdicInitException: Can't locate the native browser path!"

 


Environment



Windows 2008 R2 64bit with SEPM RU6 MP1

Windows 2002 R2 32-bit with RU6 MP3.

 


Cause



JAVA requires a library named JDIC (http://javadesktop.org/articles/jdic/index.html) in order to use embedded browser in SEPM console. In that specific case, javaw.exe/JDIC queries default browser value from registry and cannot find it. As a consequence of it, embedded browser (IeEmbed.exe) cannot be used and Reporting data cannot be shown in SEPM GUI.

It seems the problem occurred after installing Windows updates.

 


Solution



1. Click on Start

2. Choose Run

3. Type regedit then press Enter

4. Go to HKEY_CLASSES_ROOT\http\shell\open:

 

5. Add a new key named "command" (without quotes)

6. Double-click on default value

7. Set the value to "C:\Program Files (x86)\Internet Explorer\iexplore.exe" -nohome (with quotes):

 

8. Close registry editor and log in to SEPM console

 


Supplemental Materials

Description

There is a trace of this missing registry key in ProcessMonitor log (http://technet.microsoft.com/en-us/sysinternals/bb896645), generated while logging in to SEPM console:

 

Log with missing registry value

 

Log without missing registry value

 

 



Article URL http://www.symantec.com/docs/TECH156875


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