Error "Unable to locate virus definitions followed by Unknown OS error" when starting Mail Security for Domino on Windows

Article:TECH156878  |  Created: 2011-03-30  |  Updated: 2012-01-16  |  Article URL http://www.symantec.com/docs/TECH156878
Article Type
Technical Solution


Environment

Issue



Symantec Mail Security for Domino cannot be started on Windows, either at the Domino server startup, or manually using the Domino console command load nntask.


Error



The following error is shown in the Domino Server Console upon startup of Symantec Mail Security for Domino:

03/19/2011 01:41:13 PM  SMSDOM ERROR: Unable to locate virus definition files.
>
Unknown OS error

Environment



Symantec Mail Security for Domino on Windows.


Cause



The virus definitions cannot be loaded for any of a number of reasons, as follows:

  • The files definfo.dat and usage.dat may be corrupted.
  • The files definfo.dat and usage.dat may not be accessible/readable by Mail Security for Domino.
  • Other reasons

Solution



A relatively "quick" solution might be to check whether the files definfo.dat and usage.dat can be opened with a text editor.

Should the files not be readable, they need to be re-assigned Full Control permissions for the Domain Administrators (and/or Users).

 

For more information on how to resolve this problem, please read the articles in the Related Articles section below.

 





Article URL http://www.symantec.com/docs/TECH156878


Terms of use for this information are found in Legal Notices