Windows Instant Search does not find items within Virtual Vault.

Article:TECH156937  |  Created: 2011-03-30  |  Updated: 2013-06-06  |  Article URL
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Windows Instant Search does not find items within Virtual Vault. However, the same items can be found using Windows Desktop Search. This issue may appear intermittently where Instant Search will find items in virtual vault and the stop finding the same items at a later time.


Enterprise Vault (EV) 9.0.1, 9.0.2, and 10.0.0 Outlook add-ins running on:

Windows 7 32-bit with Outlook 2010 32-bit
Windows 7 64-bit with Outlook 2010 32-bit

Windows 7 64-bit with Outlook 2007 32-bit


This issue has been addressed as part of the following release:

Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2, Build 1185

Enterprise Vault 9.0.3 - Release Details

Enterprise Vault 10.0.1 - Release Details 

Supplemental Materials


End users lose the ability to search Virtual Vault from Outlook Windows Instant Search.

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