CommandCentral Enterprise Reporter (CCER) fails to send email even after correctly configured SMTP server

Article:TECH157108  |  Created: 2011-03-31  |  Updated: 2011-03-31  |  Article URL http://www.symantec.com/docs/TECH157108
Article Type
Technical Solution


Environment

Issue



CommandCentral Enterprise Reporter (CCER) fails to send email even after correctly configured SMTP server


Cause



Verify that SMTP host is properly configured as described in this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH55155

Name resolution to SMTP  host fails. 


Solution



Add SMTP host to /etc/hosts file on the CCER  server.  Or, use IP address instead of hostname when configuring SMTP  host.





Article URL http://www.symantec.com/docs/TECH157108


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