KNOWN ISSUE: Helpdesk licenses getting random exceeded license errors
| Article:TECH15719 | | | Created: 2006-08-04 | | | Updated: 2007-04-25 | | | Article URL http://www.symantec.com/docs/TECH15719 |
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Problem
Helpdesk licenses are getting random exceeded license errors.
Environment
Notification Server 6.0
Helpdesk 6.x
Cause
Helpdesk uses a process not completely like the rest of the solutions. It does a remote call and, when the server is under load, the call may not return a result, so this issue can happen under that condition.
Solution
In the short run, implement server performance tuning for the Notification Server to decrease the Notification Server load and reduce the occurrences of the issue. It may also be necessary to upgrade hardware.
This should be resolved in Notification Server 6 SP3 R2.
| Source | DEFECT |
| Value | ABQ 4363 |
| Description | Logged in abqdc01 (Altiris - Albuquerque) database |
Legacy ID
25545
Article URL http://www.symantec.com/docs/TECH15719
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