KNOWN ISSUE: Helpdesk licenses getting random exceeded license errors

Article:TECH15719  |  Created: 2006-08-04  |  Updated: 2007-04-25  |  Article URL
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Article Type
Technical Solution


Helpdesk licenses are getting random exceeded license errors.


Notification Server 6.0
Helpdesk 6.x


Helpdesk uses a process not completely like the rest of the solutions. It does a remote call and, when the server is under load, the call may not return a result, so this issue can happen under that condition.


In the short run, implement server performance tuning for the Notification Server to decrease the Notification Server load and reduce the occurrences of the issue. It may also be necessary to upgrade hardware.

This should be resolved in Notification Server 6 SP3 R2.

Supplemental Materials

ValueABQ 4363
DescriptionLogged in abqdc01 (Altiris - Albuquerque) database

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