Error: "Credentials in the credential database not found" while importing an Oracle asset in Control Compliance Suite (CCS) Reporting and Analytics.

Article:TECH157256  |  Created: 2011-04-01  |  Updated: 2012-08-20  |  Article URL http://www.symantec.com/docs/TECH157256
Article Type
Technical Solution


Environment

Issue



Error: "Credentials in the credential database not found" while importing an Oracle asset in Control Compliance Suite (CCS) Reporting and Analytics. While querying the Oracle datasources dependent on the UNIX platform , this error is often faced .


Cause



When querying the Oracle datasources on UNIX platform from RMS console , even if Oracle database credentials are configured in the credential database for bv-control for Oracle and UNIX level credentials are not configured with bv-control for Oracle, at that point of time we can face this error when querying the Oracle datasources dependent on the Operating System (UNIX) level .


Solution



Check if UNIX user credentials are properly configured for bv-control for Oracle-snap in . If not , follow these steps :

  1. On RMS left panel , Right click on BV-control for Oracle .
  2. Go to Configuration Wizard and press Next to follow on the "Configure Oracle server" panel , select the tab register database and provide the necessary credentials to configure the oracle databases. If already done then select the server for which credentials need to be added and click next to move to "Unix target registration related option" panel.
  3. Select the necessary option , either Agentless registration or Switch registration mode . If Agentless registration selected , then click Next and "Configure BV-Control for Oracle - Unix Agentless machines " panel is displayed . Select the appropriate unix server to register from the "Target machines currently configured list" and also click on validate option to check the proper connectivity to the Unix server and click Next.
  4. On the Configuration Summary panel, verify the details and check the option " Continue with Credential Configuration" and click Next.
  5. Choose the appropriate credential database in which the unix server credentials will be stored .If selecting for the first time , create a new credential database (it will prompt for password , provide the password which will be for the credential database ).
  6. On Select Credential panel , under Products , select bv-Control for for oracle
  7. Expand All configured servers > Agentless servers > select the server which you want to add credentials for and click the select arrow (double arrow (>>)marked in the center of the panel). Once done,it will prompt for user credentials at the server level (for example root credentials or su credentials ), provide the necessary credentials . Then click Next.
  8.  Assign the appropriate credential database ( selected in the prior step) for the user and follow the instructions to complete the process.



Article URL http://www.symantec.com/docs/TECH157256


Terms of use for this information are found in Legal Notices