Backup Exec System Recovery 2010 installation fails with an error with event ID 1311.
| Article:TECH157420 | | | Created: 2011-04-05 | | | Updated: 2012-02-23 | | | Article URL http://www.symantec.com/docs/TECH157420 |
Problem
While installing BESR 2010 from the installer using Browser.EXE, the installation starts but fails in the middle with error
"Error 1311, Source file not found" and get a prompt to retry or cancel the installation.
Error
Cause
This issue may occur when the installation files are not completely extracted from the downloaded zip files taken from FileConnect.
Solution
- Confirm that the extraction process has completed successfully for the downloaded .zip file.
- Download and install an alternate archive program (such as WinRar) and use that to extract the BESR 2010 installer files to a new location.
- If this does not work it is likely that the files downloaded from fileconnect are incomplete or corrupted.
- If the files are corrupted, go back to http://fileconnect.symantec.com and re-download the installation files for BESR 2010.
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Article URL http://www.symantec.com/docs/TECH157420
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