Constant log error - Unable to generate policy xml for item - "delayed setup and configuration" guid "47015...

Article:TECH157546  |  Created: 2011-04-06  |  Updated: 2011-04-06  |  Article URL http://www.symantec.com/docs/TECH157546
Article Type
Technical Solution


Issue



Constant error showing in the server log - Unable to generate policy xml for item - "delayed setup and configuration" guid "47015...


Error



source="Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy" module="w3wp.exe" process="w3wp" pid="35700" thread="20" tickCount="355410042"><![CDATA[Unable to generate policy XML for item: 470152d0-bd44-4074-bbdd-04d030b255da
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.6797.0&language=en&module=qlub65YMYgWeGGssRthgvN1WHJjANnIAgZtUStOHQto=&error=862971658&build=**CEDUrlEnd**

( Exception Details: System.Net.WebException: The request failed with HTTP status 404: Not Found.
   at Altiris.OOB.SCA.SCABase.HandleException(Exception ex)
   at Altiris.OOB.SCA.SCABase.Invoke(String methodName, Object[] parameters)
   at Altiris.OOB.SCA.SCAServer.Service.GetServicePAMConfiguration(XmlElement[]& Any)
   at Altiris.OOB.Policies.ZtcConfigPolicy.OnBuildClientConfigXml2(Guid workstationGuid, XmlNode requestDocumentElement, XmlTextWriter xmlBuilder)
   at Altiris.NS.StandardItems.Policies.ClientConfigPolicy.GetConfigXml(Guid resourceGuid, String requestXml)
   at Altiris.NS.AgentManagement.PolicyRequest.<>c__DisplayClass4.<LoadItemPolicy>b__0(IDatabaseContext ctx)
   at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry)
   at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, IsolationLevel isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)
   at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Action`1 action, Action`1 retry)
   at Altiris.NS.ContextManagement.DatabaseContext.PerformWithDeadlockRetry(Int32 retries, Action`1 action, Action`1 retry)
   at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy(String request, Guid requestGuid, Guid resourceGuid, Guid hostGuid, Guid policyGuid, String& policy, String& policyHash, Guid& category, Int32& priority, Boolean& canCache, ISet`1& requiredPermissions, ISet`1& filterCollections) )
( Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy(String request, Guid requestGuid, Guid resourceGuid, Guid hostGuid, Guid policyGuid, String& policy, String& policyHash, Guid& category, Int32& priority, Boolean& canCache, ISet`1& requiredPermissions, ISet`1& filterCollections)
   at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicies(String request, String configVers, Guid hostGuid, List`1 idents, SortedDictionary`2& policies, SortedDictionary`2& hashes)
   at Altiris.NS.AgentManagement.PolicyRequest.GetPolicies(String request)
   at Altiris.Web.NS.Agent.GetClientPolicies.ProcessRequest(String& request, Byte[]& clientConfigData, String& clientConfigXml, Boolean& compress)
   at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at Altiris.Common.Threading.LocalThreadPool.InvokeCallback(Object state)
   at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
   at Altiris.NS.Threading.NSThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItemInContext(UserWorkItem workItem)
   at Altiris.Common.Threading.LocalThreadPool.ThreadPoolProc(Object threadStartParameter)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)
 )

Environment



Out of Band Management 7.1


Cause



This appears to be a defect


Solution



This issue is under investigation.

To work around the issue, go to Settings -> All Settings -> Remote Management -> “Out of Band Management -> Intel AMT Computers.

“RIGHT-CLICK” on “Delay Setup and Configuration” node and select “Disable” and the error should stop being logged.


Supplemental Materials

SourceETrack
Value2328955


Article URL http://www.symantec.com/docs/TECH157546


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