Getting error "The item '/... Drilldown' cannot be found. (rsItemNotFound)" when attempting to access a drill down report in EV CA or DA

Article:TECH157563  |  Created: 2011-04-06  |  Updated: 2014-04-03  |  Article URL http://www.symantec.com/docs/TECH157563
Article Type
Technical Solution

Product(s)

Environment

Issue



Attempting to select a drilldown report in a Compliance Accelerator (CA) or Discovery Accelerator (DA) Report throws the error below.


Error



Sample error for Compliance Accelerator:

Item '/Compliance Accelerator Reports/CACustomer/EVDomain vaultadmin/Reviewer Activity by Department 2nd Drilldown' cannot be found.

Sample error for Discovery Accelerator:

The item '/Discovery Accelerator Reports/DACustomer/EVDomain vaultadmin/Search Criteria Drilldown' cannot be found. (rsItemNotFound)

Environment



- Compliance Accelerator 8.0 Service Pack 5, 9.0.0, 9.0.1 or 9.0.2.

- Discovery Accelerator 8.0 Service Pack 5, 9.0.0, 9.0.1 or 9.0.2.

- Windows Server 2008 R2 64-bit.

- Enterprise Vault 8.0 Service Pack 5, 9.0.0, 9.0.1 or 9.0.2.

- Microsoft SQL Server Reporting Service 2008 R2.


Cause



SQL Server 2008 R2 Reporting Services requires an absolute path to report elements, whereas SQL Server 2005 Reporting Services could use a referenced location.


Solution



Workaround:

Install the CA and / or DA Report templates on a SQL Server 2005 Reporting Services installation.
 



This issue has been addressed as part of the following release:

 


Hotfix for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0.1, 9.0.2
http://www.symantec.com/docs/TECH165727

Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422


Supplemental Materials

SourceETrack
Value2253641
Description

CA_REPORT: Link in some Compliance Accelerator Report causes "Item '/Compliance Accelerator Reports/CACustomer/Domain9 sh_oofuj/Reviwer Acivity by Department 2nd Drilldown' can't be found" error with SQL Server 2008 R2


SourceETrack
Value2270840.
Description

CA_REPORT: Link in some Compliance Accelerator Report causes "Item '/Compliance Accelerator Reports/CACustomer/Domain9 sh_oofuj/Reviwer Acivity by Department 2nd Drilldown' can't be found" error with SQL Server 2008 R2




Article URL http://www.symantec.com/docs/TECH157563


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