How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1

Article:TECH157585  |  Created: 2011-04-07  |  Updated: 2014-04-30  |  Article URL http://www.symantec.com/docs/TECH157585
Article Type
Technical Solution

Product(s)

Issue



How to change the communication settings file (sylink.xml) on the Symantec Endpoint Protection (SEP) 12 .1 client so that it can report to a new Symantec Endpoint Protection Manager (SEPM).


Environment



All Windows Environments using SEP 12.1


Cause



The location of the sylink.xml file is changed in version 12.1 of Symantec Endpoint Protection.

 


Solution



First, export the sylink.xml file for the client group in which the client receiving the new sylink file should be placed:

         1. Open the Symantec Endpoint Protection Manager Console.

         2. Go to the Clients page. Note: On Symantec Endpoint Protection Manager 12.1 Small Business edition, the Clients page is named Computers.

         3. Right-click the desired group (e.g. Default group) and choose Export communications settings.

         4. Click Browse, and choose a convenient location to save the file.

         5. Rename the file to sylink.xml.

         6. Click Save.

 

There are multiple methods for importing a new sylink.xml file with Endpoint Protection 12.1. 

Method 1

Import the sylink.xml using SylinkDrop.exe.  This tool is located in the installation folder.  By default: 
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\<current_install_build_number>\Bin\SylinkDrop.exe.

Method 2

Import the sylink.xml within the client by going to Help > Troubleshooting > Click on Import... under Communication Settings

Method 3

It is still possible to manually replace the sylink.xml file, however in order to do so Tamper Protection must first be disabled.  This can be done on the client by going to Change Settings > Click Configure Settings under Client Management > Tamper Protection (Tab) > Then uncheck the box that says Protect Symantec security software from being tampered with or shut down.

Once tamper protection is disabled:

  1. Stop the SMC service by going to Start > Run > type in > smc -stop.
  2. Once the service is stopped copy the sylink.xml file from the new SEPM and on the client side put that sylink.xml file under

      "\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\<current_install_build_number>\Data\Config"

For Windows 7/2008/vista :

C:\Users\All Users\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Config

  1. Replace the existing file and restart the SMC service with Start > Run > smc -start

 

It is also possible to change the sylink.xml for many SEP 12.1 clients by using the SylinkReplacer utility.  Contact Technical Support for more information on this tool. 





Article URL http://www.symantec.com/docs/TECH157585


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