Self Registration Page Reports "Directory Information Not In Use" and Registered User Display Name Appears as Distinguished Name (DN) When IM Manager Configured with Non-Standard Port for Non-Active Directory (AD) LDAP Source

Article:TECH157636  |  Created: 2011-04-07  |  Updated: 2011-04-07  |  Article URL http://www.symantec.com/docs/TECH157636
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Article Type
Technical Solution

Product(s)

Issue




When a user goes to the IM Manager Self Registration page (http://<hostname>/immanager/public/imemployee.asp) the following message is displayed:

Directory Information Not In Use

 

  • If a user does register an IM name when this error message is displayed then the registration is for the IM Manager service account.

1. Open the IM Manager Administration Console.
2. Click on Administration tab.
3. Click on the User Management > Modify Users page.
4. Use the search criteria to find the IM name.
5. The value in the Display Name field is the distinguished name of the IM Manager service account.

 

Conditions

Primary LDAP integration with a non-AD server

1. Open the IM Manager Administration Console.
2. Click on Settings tab.
3. Click on LDAP Directory Integration > Configuration page.
4. The first server listed in the Server dropdown is a non-AD server.

  • Registration configured to AD
    1. Open the IM Manager Administration Console.
    2. Click on the Settings tab.
    3. Click on the LDAP Directory Integration > Field Selection page.
    4. The value of Advanced Option: Windows Authentication Support For Non-AD Directory > AD Username is filled in with the name of an AD domain account.
    5. The value of Advanced Option: Windows Authentication Support For Non-AD Directory > AD Password is filled in with the password of an AD domain account.
  • IM Manager configured to access non-AD server using a port other than 389.

1. Open the IM Manager Administration Console.
2. Click on the Settings tab.
3. Click on the LDAP Directory Integration|Configuration menu item.
4. Select the appropriate server name from the Server dropdown.
5. This condition is met if the value of the textbox Port Number is not 389.

 

 


Error



  • Clicking the hyperlink for Directory Information Not In Use shows the error code -2147016646.

Cause



When IM Manager connects to AD it is using the port specified in the Administration Console.  Typically AD servers are only configured to accept connections on port 389.


Solution



Symantec is aware of this limitation in the product.  This article is updated as more information is available.  Subscribe to the article to receive updates.

Workaround

 

Configure IM Manager connection to non-AD server for port 389.

1. Open the IM Manager Administration Console.
2. Click on the Settings tab.
3. Click on the LDAP Directory Integration|Configuration menu item.
4. Select the appropriate server name from the Server dropdown.
5. Enter 389 in the Port Number textbox.
6. Click the Submit button.
7. Restart the Windows Service LDAPUpdateService.

 


Supplemental Materials

SourceETrack
Value2344494



Article URL http://www.symantec.com/docs/TECH157636


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