How to Upgrade Enterprise Vault (EV) Discovery Collector (DC) Version 9.0 to Version 9.0.2

Article:TECH157727  |  Created: 2011-04-08  |  Updated: 2014-11-04  |  Article URL http://www.symantec.com/docs/TECH157727
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Article Type
Technical Solution


Subject

Issue



In Chapter 16 of the Discovery Collector User Guide, the "Updating Software" section includes instructions on how to upgrade from Discovery Collector 9.0 to a later version by using a local repository. Note that you will encounter a known issue if you follow these instructions, but you can make successful upgrades by using the workarounds described below.

About the methods for upgrading Discovery Collector

You can upgrade Discovery Collector in three ways:

  • By downloading the new files from a remote repository over the Internet
  • By using a local repository to update the files from the DVD media
  • By using a local repository to update the files from an ISO file

Solution



We recommend that you upgrade Discovery Collector by using a remote repository, as this method is error-free.

Upgrading by using a remote repository

If possible, upgrade to Discovery Collector 9.0.2 by using a remote repository. In this case, you can follow the instructions in the "Updating Software" section of the Discovery Collector User Guide. To obtain the URL that you require for this process, see the Enterprise_Vault_Discovery_Collector_9_0_2-Download_instructions.htm document on the Discovery Collector 9.0 page of the Symantec FileConnect site.

In outline, the procedure for upgrading by using a remote repository is as follows:

1. Log on to the Enterprise Vault Discovery Collector Appliance Console as util.
2. Choose the following series of options:

  • 1. Update Software
  • 1. Full Upgrade
  • 2. New Repository
  • 2. Remote Source
  • 1. HTTP

3. Type the required URL for the update process.

Discovery Collector checks for and downloads the new updates. This may take some time, depending on the speed of your Internet connection.

4. Follow the onscreen instructions.


Known Issue:  If you try to upgrade by using either of the local repository methods, the following error message appears:

Backing up '/etc/yum.conf'...done
Preparing environment for update (this may take a minute)...
Locating repository at 'dev:///dev/dvd'... not found
Restoring '/etc/yum.conf'... done
Your cluster may be in a bad state. Please contact StoredIQ Support for assistance
Press return to continue...

The following sections describe how to avoid this issue when using the local repository methods.

Workaround for the DVD upgrade issue

1. Mount the ISO in a Discovery Collector-supported version of VMware Server or vSphere.

See the Discovery Collector Installation and Planning Guide for details of the supported versions.

2. Locate the CDROM icon, and then click CD/DVD ROM Drive 1.
3. Choose the option to Connect to ISO on local disk.
4. Log on to the Enterprise Vault Discovery Collector Appliance Console as root.
 

Note: A password is required to undertake these workarounds. To obtain this password, contact Symantec Technical Support and open a support case, quoting your Support ID and Knowledge Base article TECH157727.  An agent will provide you with the required password.


5. Type the following series of commands in the terminal:

  • mkdir /mnt/cd
  • mount /dev/cdrom /mnt/cd
  • rpm --nodeps -Uvh /mnt/cd/storediqutil-5.0.3.0.EVAULT2-58.i386.rpm
  • su - util

6. Choose the following series of options:

  • 1. Update Software
  • 1. Full Upgrade
  • 2. New Repository
  • 1. Local Source
  • 1. Upgrade from DVD

7. Follow the onscreen instructions.

Workaround for the ISO file upgrade issue

1. Using SSH as the root account, copy the ISO file to the /tmp directory of the appliance.
2. Log on to the Enterprise Vault Discovery Collector Appliance Console as root.
  

Note: A password is required to undertake these workarounds.  To obtain this password, contact Symantec Technical Support and open a support case, quoting your Support ID and Knowledge Base article TECH157727.  An agent will provide you with the required password.

 

3. Type the following series of commands in the terminal: 

  • mkdir /mnt/dvd
  • mount -o loop /tmp/Symantec_Enterprise_Vault_Discovery_Collector_9_0_2_Update.iso /mnt/dvd
  • cd /usr/local/storediq
  • python /usr/local/storediq/bin/util/siqupdate.pyc --setcustrepos file:///mnt/dvd

4. Follow the onscreen instructions.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


 


Supplemental Materials

SourceETrack
Value2332173
Description

EVDC update does not work



Article URL http://www.symantec.com/docs/TECH157727


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