BUG REPORT: Exchange 2010 Database Restore fails with Status 5 to a Restore Database (RDB) if you select more than one image for one database.

Article:TECH157875

Created: 2011-04-12

Updated: 2011-09-14

Article URL http://www.symantec.com/docs/TECH157875

Article Type
Technical Solution

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Problem

An Exchange database restore fails when more than one image for one database is selected.

Cannot restore more than one Database to a new target in a single restore job

Error

The bprd log shows:

13:45:31.924 [9560.11808] <2> get_string: buffer space for 2560 bytes, but incoming data needs 1229866528 bytes
13:45:31.924 [9560.11808] <2> get_string: (7) inadequate buffer space for data
13:45:31.924 [9560.11808] <2> get_string: read until a newline was found got:
13:45:31.924 [9560.11808] <2> get_string: INF - RESOLVER START 12728
13:45:31.924 [9560.11808] <4> make_bpresolver_call: Received Reply back from bpresolver start <Exchange-Mailbox-Server>
13:45:31.924 [9560.11808] <2> make_bpresolver_call: restore_dag -c <Exchange-Mailbox-Server> -pt 16 -v
13:45:31.924 [9560.11808] <2> make_bpresolver_call: Sent restore_dag -c <Exchange-Mailbox-Server> -pt 16 -v to bpresolver
13:45:31.924 [9560.11808] <2> make_bpresolver_call: Sent 5 to bpresolver
13:45:31.925 [9560.11808] <2> make_bpresolver_call: DBG - redirected_restore Microsoft Exchange Database Availability Groups:\Recovery/
13:45:31.925 [9560.11808] <2> make_bpresolver_call: Sent Microsoft Exchange Database Availability Groups:\Recovery to bpresolver
13:45:31.925 [9560.11808] <16> make_bpresolver_call: Cannot restore more than one Database to a new target in a single restore job
13:45:31.925 [9560.11808] <2> make_bpresolver_call: DBG - redirected_restore Microsoft Exchange Database Availability Groups:\Recovery/
13:45:31.925 [9560.11808] <2> make_bpresolver_call: Sent Microsoft Exchange Database Availability Groups:\Recovery to bpresolver
13:45:31.925 [9560.11808] <16> make_bpresolver_call: Cannot restore more than one Database to a new target in a single restore job

Solution

The formal resolution to this issue (Etrack 2341394) is included in the following release:

NetBackup 7.1 Maintenance Update 2 (7.1.0.2)

This release is available at the link included below in the Related Articles section.

Workaround:
As a workaround, select only one backup image per restore, making sure the database is not commited and mount until the last image being recovered is left to restore, selecting Commit after last backup set is restored option.

Supplemental Materials

Source	ETrack
Value	2341335
Description	Exchange Database Restore fails if you select more than one image for one database. Cannot restore more than one Database to a new target in a single restore job